At work: Five sentences that make you appear arrogant and insecure. “You can’t not communicate’ is the phrase coined by communication scientist Paul Watzlawick.
People not only speak with words, but also send signals with their body language. Avoid “but’ constructions “I have nothing against him/her, but...” or “No harm meant, but…” – the invalidation shows that people want to appear moral, but still follow up with criticism.