For CGIA, PA services are slow after Covid - PMI. With the end of Covid, citizens also began to frequent public offices again and, consequently, waiting times at the counters began to increase again.
Compared to before the advent of the pandemic - according to data from the CGIA of Mestre - the productivity levels of many public administrations are still below the threshold. For 2.5 million citizens the queues are longer. In 2023, over 500 thousand public employees were still working smart.