Lidl cashier shows rules for colleagues – one irritates many: “I don’t find anything more unpleasant”. “Maintain eye contact and greet the customer in a friendly manner” “If something is not fresh, point it out to the customer” Lidl video gets more than 500 comments - some find the rules too much of a good thing.
‘80% of customers have forgotten how to greet people themselves, and the younger ones in particular can no longer do it at all,’ it is said.