Motor vehicle insurers are struggling with problems: angry customers and in the sights of Bafin. Customers complain about poor accessibility and inadequate claims settlement.
The problems in customer service are known to the Federal Financial Supervisory Authority (Bafin) Huk dump vehicle cases, but other cases, such as health damage paid on demand, are not so bad. Huk spokeswoman: “We have now achieved the service levels for ourselves, thanks in part to the great commitment of our employees”