“An unbelievable number of people are calling about bullshit”: Conditions during the emergency call in Munich – the fire department is clarifying. “As a fire department we of course try to help people on the phone, even if it may not be within our area of responsibility,” answers Chief Fire Chief Franziskus Bronnhuber.
The control center employees would therefore generally not hang up - such an approach would violate their own principles. Instead, always try to “end the conversation correctly”