Israir ordered to compensate five family members with approximately NIS 29,000, including court costs. The passengers purchased a flight ticket through a travel agent, and the company advanced the flight time without informing the passengers directly.
The court registrar described this as "outrageous and irresponsible" conduct. A similar case: the Israeli passengers were not notified of the advance boarding time - and missed their flight back to Israel. The plaintiffs ordered plane tickets, through the go to gate website, from Israel to Varna in Bulgaria and back.