More than two million Navigo subscribers whose daily line has been the victim of repeated delays in 2023 have only a few hours left to submit their request for compensation. Daily travelers in the 15 affected branches can expect a refund of between 9.10 and 126.15 euros, depending on the number of months where punctuality was below 85%.
To benefit from this reimbursement, several conditions must be met. You must first “have lived, worked or studied” in one of the municipalities attached to one of these axes. Other types of packages (day, week) or single passes are not eligible for reimbursement. Some users also receive refusals because the station they take most often (for example RER B) is not the closest to their home. Be wary if you receive an email or SMS asking for your contact details, pretending to be IDFM. Do not answer it under any circumstances. “You must always log into your account via the official website or the application, never from an e-mail,” warns Île-de-France Mobilités.