[HIGHLIGHTS] Covid wouldn't have helped anything: are passengers becoming more and more undisciplined on planes?

IATA warns of an increase in the number of incivilities during flights. One incident had been reported for 568 flights in 2022, compared to one for 835 flights in 2021.

If the figures have fallen significantly in 2023 (again according to the FAA), this level would still have been high for several years. For Mizuki Urano, a former Japan Airlines flight attendant, the pandemic marked a “turning point”. Passengers' indiscipline was reinforced after two years of limited social life.