Crisis at Vodafone: Why the company is losing customers and employees. Despite investments in the network and service quality, the company remains under pressure.
Departing customers, cable network failures and capacity problems result in dissatisfied and unmotivated employees. The main reason for the high level of dissatisfaction among managers is the group's British headquarters in London. The return of former CEO Hannes Ametsreiter is viewed as desirable by some German employees. He is said to have represented the interests of the German subsidiary more actively than currently does.