Customer dissatisfaction is growing - Lufthansa has to fear for its premium image. As of: April 8, 2024, 1:39 p.m By: Markus Hofstetter CommentsPressSplit LufThansa shines with billions in profit last year.
But the airline is facing major challenges that a board of directors in transition must overcome. Customer satisfaction is in the basement, as the Handelsblatt reports. The airline needs satisfied customers in order to be able to charge premium prices.