Customers don't get any money: Postbank reacts after a wave of complaints. The Bonn (NRW) regional court received 74 lawsuits against Postbank in 2022, and in 2023 this number increased many times over to 448 lawsuits.
The consumer advice center and the Federal Financial Supervisory Authority (Bafin) have long since become involved. Postbank promises improvement, but it doesn't deal with the problems completely transparently. “No institutions that even come close to the Postbank benchmark”