Customers don't get any money: Postbank reacts after a wave of complaints. The Bonn (NRW) regional court received 74 lawsuits against Postbank in 2022, and in 2023 this number increased many times over to 448 lawsuits.
Postbank justifies the problems with a “transfer of 12 million Postbank customers to Deutsche Bank’s IT platform” The Federal Financial Supervisory Authority (Bafin) has long since become involved. “No institutions that even come close to the Postbank benchmark” is the verdict of David Riechmann, specialist lawyer for banking and capital market law.