Customers have existential fears: Postbank reacts after a wave of complaints. The Bonn (NRW) regional court received 74 lawsuits against Postbank in 2022, and in 2023 this number increased many times over to 448 lawsuits.
Postbank justifies the problems with a “transfer of 12 million Postbank customers to Deutsche Bank’s IT platform” The fact that these massive problems are still occurring is because the complexity and scope of the program were ‘immense’