Mio Kato of Japan and Aldila Sotjiadi of Indonesia were disqualified and eliminated after Kato hit a ball that hit the girl bringing the balls. The ball girl began to cry, prompting chair referee Alexander Jaj to issue a code violation, and summon Grand Slam supervisor Wayne McEwen to the court.

The moment quickly went viral on social media, with many wondering whether Bouzkova and Sorbes Tormo had pushed for disqualification contrary to the initial warning.