A Penny customer made a fire-threatening discovery in a market: In a post on Facebook, the man referred the discounter to the problem - he reacted to it.
- In a penny market, a customer made a fire hazard
- He posts a photo on Facebook
- The discounter has already responded to the notice
Nonnweiler - What a customer discovered in a penny market in the municipality of Nonnweiler in Saarland apparently troubled him. In a Facebook post, he pointed out a problem to the discounter Penny that could have dangerous consequences . He also documented his find with a photo. He asks Penny to make sure that "something like this won't happen in the future."
Penny: Customer assumes the discounter to take fire protection lightly
With this message, a Penny customer contacted the discounter. (Screenshot)
What happened? The customer had found that the market's emergency exit was blocked with several furnishings. "Dear Penny team, I saw this completely closed emergency exit at your branch in Nonnweiler earlier," he writes on Facebook about his photo. In his opinion, a potential death trap in the event of a fire . "Killing painfully because fire protection is taken lightly is not my thing, you know?" The user wrote in his Facebook post. In fact, the man's concern seems justified when one looks at the picture he published. In front of the emergency exit there is a digging table filled with products that cannot be recognized exactly. There is also a presentation box with several plants in front of the emergency exit. In an emergency, an escape here would be really difficult.
Video: disgust video at Netto
Discounter replies to the customer: "Thank you for your advice"
The discounter apparently took note of the man's complaint . "Thank you for your tip , we will pass it on directly. Best regards, your Penny team, ”the discounter writes on Facebook. Another Facebook user, on the other hand, finds the customer's Facebook post inappropriate: he thinks the man should have contacted the employees straight away in the market and described the problem to them. However, the original poster defends its approach: "I always report such incidents to customer service , the headquarters, however," he writes. "If the situation permits, I will also speak to you locally, but that usually leads to nothing." Apparently it is not the first time that he has contacted a company in such cases: "... it is not my first rodeo. I usually write to the companies concerned via messenger or email and usually always get positive feedback . ”
Customers keep making discoveries at discounters that companies point to on the Internet. Most of the time, however, these are rather disgusting finds that they share in the social networks - as in this case with Penny. A comparison of Penny and Netto in a TV documentary recently revealed the terrifying truth about discount meat.
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