Outraged customers turned to Rewe on Facebook: They took measurements and found that the company had given them a long receipt.
- Angry Rewe customers have reported on Facebook
- Your complaint has to do with environmental concerns
- The company has already responded
Cologne - At the latest since Greta Thunberg made headlines almost every day, most companies have been trying to promote environmental protection and sustainability . But not every customer is satisfied with the progress of the groups. Rewe has now annoyed customers on Facebook . The reason: the receipt is far too long for them. You are sure: "It doesn't have to be."
Rewe customer angry: "21 items bought and a receipt of 60 cm (incl. 30 cm advertising)"
A customer contacted Rewe in a Facebook post and uploaded a photo of his receipt from “REWE City” in Cologne. So that you can see how long the receipt is, he has put a yellow meter stick next to it. And indeed: the receipt is around 60 centimeters long. "Rewe, it doesn't have to be - think about it," he wrote. "I bought 21 items and got a receipt of 60 cm (incl. 30 cm advertising )" The advertisement is obviously what most annoys him: "I just want to take home a receipt and no advertising in my wallet . Customer king? Well that was probably once. "
Rewe defends the long receipts: they can do without additional advertising slips
Rewe defends its billboard advertising: "With this form of advertising , we have the option of doing without additional advertising measures, such as advertising slips, and can thus conserve resources," wrote the grocer in his Facebook response to the customer . The company also advises the man that the receipt can also be sent electronically by email . But that does not come into the bag for him: "... also announce my e-mail address", he is outraged.
Facebook post on Rewe-Kassenbon: What about sustainability and environmental protection? "
And another customer posted a photo of his receipt and wrote about it: “A receipt more than 50cm long for my purchase of 10 items today? What about sustainability and environmental protection? ” Another user sees this less dramatically: "I think the many and mostly unnecessary plastic packaging is the bigger problem," he commented on the post.
Most of the time, customers are upset about groceries for other reasons - such as making a bizarre find in a product. Or because they get less than they expected - like this Rewe customer.
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