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Deutsche Bahn is also in the midst of the corona crisis - rail passengers can now cancel more easily

2020-03-13T16:31:48.789Z


The corona virus also has an impact on train traffic: Deutsche Bahn relaxes its cancellation rules.


The corona virus also has an impact on train traffic: Deutsche Bahn relaxes its cancellation rules.

  • Due to the corona virus, Deutsche Bahn is once again easing its cancellations for passengers
  • Super saver prices and saver prices are redeemed at vouchers at full price
  • Railway board member Richard Lutz wants to keep the railway running until the end

In the face of the corona virus pandemic, Deutsche Bahn is once again expanding its goodwill rules for passengers . From Monday, passengers should also be able to exchange the otherwise non- exchangeable saver and super saver tickets for vouchers, regardless of risk areas or the cancellation of major events . The train wants to send an important signal to calm down, said train board member Richard Lutz on Friday in Berlin.

"Of course we understand if our customers want to rethink their booked trip in the current situation," said Lutz. For this reason, the railways decided to set up a Germany-wide special-goodwill arrangement. This will make things a lot easier.

Coronavirus: Bahn announces these reliefs for cancellations for customers

  • From the beginning of next week, customers who no longer want to start their journey can have their booked tickets converted into a travel voucher worth their tickets free of charge .
  • Customers who want to postpone their trip within Germany can use the booked ticket flexibly until June 30, 2020 .
  • In the case of saver prices, the train is canceled .

This should apply to all super saver prices and saver prices for trips up to and including April 30th. Affected customers should contact the customer service channels and the railway points of sale , the company said. To avoid unnecessary waiting times in travel centers, customers are asked to use all digital ways to exchange tickets.

Deutsche Bahn runs despite the corona virus: Operation should remain as long as possible

At the same time, Lutz confirmed at a press conference on Friday that the Deutsche Bahn would not restrict operations due to the corona virus *. The group sees itself as part of the public service , which makes a significant contribution to the mobility of people and the supply of the economy . That is why it is important for Deutsche Bahn to maintain operations as long as possible and as good as possible, even in difficult situations.

The head of the group emphasized that Deutsche Bahn emphasized the best possible protection on board the trains and referred to the increased cleaning of the wagons and the availability of disinfectants ; in addition, in the case of suspected cases * of a coronavirus infection * breathing masks are available.

Scheuer appeals: Because of the corona virus, only take the necessary train journeys

Federal Transport Minister Andreas Scheuer (CSU) called on German citizens to limit private travel to what is absolutely necessary *. Here he appeals to reason, said Scheuer. Everyone should make it clear before a trip whether it is really necessary.

The rail policy spokesman for the Greens parliamentary group, Matthias Gastel, welcomed the extension of the goodwill rules. The train will do the seriousness of the situation, he explained. It is to be hoped that this regulation in connection with the spread of the corona virus in Germany will cancel canceled trips.

Deutsche Bahn announced the first relief for cancellations the day before:

* merkur.de is part of the German Ippen-Digital publishing group

Source: merkur

All life articles on 2020-03-13

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