Many customers who wanted to order games and books for children encountered chaos at Steamecki Company • Yafit Greenberg: "are in a crazy time"

• Stimetsky

  Photo:

  Joshua Joseph

Following the Corona crisis, all the various stores are closed except the food and farm chains. This has led to increased activity of various companies' trading sites. One of the sites that is gaining popularity is Stimatsky's site, as many parents want to get books and toys for children with home-delivered supplies soon.

However, on Facebook the company can find many complaints from angry consumers who indicate that shipments do not reach their destination and that customer service is not available.

It should be noted that on the Facebook page of the site there is a response to consumers, but consumers continue to complain that they do not receive the products, and as stated that there is no customer service response.

For example, one of the surfers wrote, "In my opinion, we should all create a lawsuit and send them a letter from a lawyer because it does not make sense to conduct this, especially on such days. In disgrace no one knows and no one can give logical answers."

Another user wrote, "Your customer service is working? The site has a message that it is not working, how do I find out about order status?". Another surfer wrote, "Hello. You can't contact you on any channel. You may not continue to work in the online store, but there is no way to contact you in case you made a mistake in the order."

Another surfer wrote, "What's up with the invitations? Every time I contact you, I think tomorrow will come and nothing happens." Another surfer added, "Someone will contact me please. I want to cancel an urgent order. Online orders were not born during Corona and there is no reason in the world that there would be no customer service.

Yafit Greenberg, the owner of the Stimetsky Network, who was exposed to public claims, replied to "Israel Today" and said, "We are in a crazy time because of the Corona and shipments are not coming anywhere. I ordered deliveries from the writer and it will only come after the holiday, there are things that are the order of the hour. Glad people didn't forget this Passover to order 'food per capita' and they order loads of books and games for the kids. We keep mentioning that shipping is up to 10 working days and what we can write. We know that people want pre-holiday deliveries, and we do everything to make it happen. Will happen, but it doesn't always work out because there are not enough couriers. "

She said, "The site went up by hundreds of percent on orders, and for the stores there was a crazy decline because all stores are now closed. The site does not serve a tenth of the stores because we have 150 stores. The Stimetsky website is built on the fact that the majority ship the product to stores and do not have to pay for shipping. "Corona, we closed all the stores so I only have to use the couriers. I'm an optimistic person, and I look forward to people wanting books and games for their adventures. I hope that next year we have a good time, I'll be able to wrap the presents, I promise I'll help with the packaging."

When asked why there is no customer service now, Greenberg replied, "Everyone is in the US. For the service customers need a connection to computers and it is not possible to do this from home. There is a part of the management that works, but people need to understand that we are in Corona and that the world is arrested, we try to do something out of nowhere. Stimetsky is not used to shipping in such quantities, I would be happy to open all the stores at this moment for two days for the holiday and the deadline, but we in the State of Israel and I also do not leave home. "