How should bosses behave in the current situation of the corona crisis? A career expert provides information on this in individual steps.
- Managers are also being put to the test in the current corona crisis *.
- How do you lead your team from the home office? How do you continue to motivate your employees?
- An expert has given detailed information on this.
What questions should the manager ask at the beginning of the coronavirus crisis?
At the beginning, consultant Peter Kraushaar from comteamgroup.com advised that as a manager focus on three topics :
Managers and employees want to stay close to colleagues in the home office - how is that possible?
Kraushaar gives the following tips:
- Technology : Ensure that technology works for every employee. Also plan start-up problems with the technology.
- Clear rules and arrangements : Arrange them for the daily and weekly appointments with the whole team.
- Encourage and challenge employees : Make sure that everyone can organize themselves and communicate effectively.
- Clarify expectations and requirements of the working field with the employees : employees get much more personal responsibility in the home office. You have to accept this and communicate even more planned.
- Trust : Control is hardly possible in the home office. As a manager, you have to communicate crystal clear orders and targets so that you don't lose the team in the crisis.
- Casual exchange : Schedule virtual slots, such as a virtual breakfast or after-work chat with pizza and red wine.
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What does home office do to you and how do you face the professional challenges?
"There are winners and losers in the home office, " says Kraushaar. In the situation, the winners are people who would not take everything so exactly and would not put everything on the gold scales. "It is easier for you to do it in the home office, even if the dog scurries across the room, the child screams. They arrange themselves and know that they cannot please everyone. They master the challenges with a smile on their faces."
For people with excessive perfectionism, however, home office is stressful because not everything is structured and does not run 100 percent smoothly. " Top performances are impossible, " explains Kraushaar. "The perfectionists lose control of the situation and become insecure. Now the perfectionists are not helped by 'how are things better' tips. They must now be shown that the crisis never works perfectly. Because in the crisis the following applies: improvisation allowed and good is good enough. "
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"Triple S": structure, stability and self-confidence
The "Triple S" method is understood: Kraushaar knows how to establish structure, stability and self-confidence among employees and gives a more precise classification:
- Structure : Since everything is turned upside down in the crisis, a structure for the exceptional situation is needed quickly. In the home office, for example, it should be noted that the employee has the existing technology and programs and receives appropriate IT support without problems. Scheduling fixed team daily and weekly check-ins and check-outs provides process security.
- Stability : With so much change, the manager must also make sure that his employees remain emotionally stable. The manager is imperative to act with empathy and prudence. A call in between to ask "how is the situation actually going" is helpful.
- Self-confidence : If an employee lacks self-confidence in the difficult situation, the manager should remember past successes and show that so many difficult situations have been created together. Praise and a virtual pat on the shoulder is also good. This creates optimism among employees and teams and strengthens self-confidence.
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How does the manager manage to stay positive in stressful exceptional situations?
In exceptional situations, external stress factors in the form of negative messages, dynamic processes and anxious employees pound the manager every hour. We feel stressed, desperate, hopeless, fearful, lonely or angry looking for security. Kraushaar advises you to reverse your thoughts with a few tricks.
Tip 1 : Think less helps. Let us empty the useless thoughts and free our minds. With a free mind you can get to the bottom of your "head cinema".
Tip 2 : We have the ability to create our reality through thoughts at any moment. We determine and create our reality through new and fresh thoughts, from "inside out". Our inner attitude influences our actions and behavior. This includes controlling your own thoughts and feelings.
Tip 3 : So we have to reformulate our thoughts. According to expert Kraushaar, three key questions help here:
As a manager, you should delete these two words from your vocabulary
For more successful communication, expert Kraushaar recommends deleting the two words "but" and "must" from your vocabulary. Find out what you really "want" and don't make excuses. Replace the two words with " yes and " and " want ".
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What are the risks for team leaders?
"In the crisis, the level of nervousness and stress levels is particularly high, " Kraushaar knows. "Everyone has to be more considerate of each other. If an employee is not doing well and he / she is tense, a provocative question or a critical look is counterproductive. As a result, the red buttons are pressed and this must be avoided in exceptional situations. Asked is now mutual help and support to build up employees or colleagues when things get emotionally hot. "
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