Aldi Süd is tightening its hygiene regulations and no longer wants cash. A customer gets upset about it. The attempt to calm him down is only partially successful.
- Supermarkets and discounters are badly affected by the Corona crisis.
- Hamster purchases and special hygiene regulations determine the everyday life of the markets.
- Aldi * asks its customers to stop paying in cash.
Update of March 17, 2020: Aldi spokeswoman Nastaran Amirhaj confirmed to tz that the branches are increasingly switching to card payments: "We encourage customers to pay more contactlessly and with cards." Jutta has in an Aldi branch in Fürstenfeldbruck Weber (60) had experience with this new practice yesterday. She told tz that she could only pay for her purchase in cash after a long back and forth.
Corona: Aldi expresses a special request - customer freaks out completely - "Should they go hungry?"
First report from March 16, 2020:
Munich - Discount giant Aldi is badly affected by the corona crisis *. Supermarket chains have to be prepared for hamster purchases , rushes of customers and many people in the markets. Of course, customers are not spared the measures. Although the information can sometimes be a reason to smile.
Because of Corona: Aldi doesn't want cash anymore
"We would like to point out that we take our hygiene regulations very seriously," reads an information sheet in the window of an Aldi branch *, "therefore we ask you out of consideration for other * customers to largely avoid cash payments . "
Customers are asked to do their shopping as contactlessly as possible. However, one does not see this and is terribly upset. "I have to complain. What's this about? ", He writes on Aldi Süd's Facebook wall ," at first I thought you wanted to sensitize customers to refrain from buying hamsters, instead you did n't want to pay cash . "He shouldn't be the only one who disappointed last week from an Aldi market has returned.
No cash! Aldi reacts to Corona: customer gets upset and gives something to think about
Fortunately, he also reveals why the wish of the southern German discounter * is so offensive to him. “I know people who CAN only pay in cash because they get their money in cash from the caregiver ,” he complains, “ should they go hungry? "
Corona: Aldi appeases - cash is accepted
Starving people are certainly not in the spirit of the Aldi brothers * or the current market management. Aldi immediately responds to the complaint and tries to calm the angry customer. "This appendix is intended to indicate that an EC or contactless payment is more hygienic and therefore, if possible, to be preferred," explains the social media department, " but of course we still accept cash .
Many other customers understood it that way. But found less diplomatic words in their explanation. But the angry buyer was also not completely reassured by the friendly correction of the Aldi employees .
Aldi / Corona: After cash misunderstanding - not completely reassuring customer
"Fine," he begins conciliatively, "not that people are excluded, that's my concern." But obviously not the only thing, because in the same sentence he addresses a completely different problem. “What are you doing against hamster purchases?” He suddenly brings an Aldi competitor into play. “If I remember correctly, Edeka has already introduced sales restrictions . The chaos the day before yesterday and yesterday was incredible. Something has to happen. "
He has not yet received an answer to this broad question. Incidentally, we can not confirm the Edeka sales restrictions at this point and the reasonableness of buying hamsters is also controversial . One thing is certain: Aldi does not want cash because contactless shopping is most likely more hygienic. However, you can still pay in any way .
Recall from Aldi-Nord - a popular frozen product contains residues of a dangerous drug.
Aldi Süd is probably introducing a new camera system in the Corona crisis.
* Merkur.de is part of the nationwide editorial network of Ippen-Digital.
