The pandemic has changed the way people and family doctors communicate. Who chose phone calls, text messages, Whatsapp messages, emails to tell clinical stories and ask for advice and benefits. It emerges from the survey conducted by the Digital Innovation in Health Observatory of the School of Management of the Polytechnic of Milan in collaboration with the Study Center of Fimmg (Italian Federation of General Practitioners).
97% of the doctors interviewed reported that the activity on which the greatest impact occurred was that of telephone consultation; 84% indicated a very high impact in the use of 'multichannel'. According to the survey, carried out on a sample of 740 general practitioners, the need for collaboration platforms such as Zoom, Teams, Skype (used before the emergency by 4% and with interest in using them in the future for 38) %) and dedicated communication platforms (65% of the sample affected).
In short, 95% of general practitioners see telemedicine resources as the answer to manage health and chronic conditions in post-Covid scenarios. A solution that is judged to be of great interest to the profession: 88% of doctors want to use tele-consultation with specialists, 60% tele-cooperation (family doctors-specialist-patient), 74% resources intended for tele-health, 72% for tele-assistance. 51% of the interviewees also said they had done work remotely during the emergency, accessing the IT system for managing the patient's clinical-care data far from their study. "We have clearly understood how the sudden adaptation of the profession to ways of communicating with its evolved and alternative clients has occurred", explains Paolo Misericordia, head of the Fimmg Study Center.
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