Antitrust: initiate proceedings against Alitalia

(ANSA) - ROME, JULY 03 - The Antitrust Authority has initiated two preliminary investigations and two precautionary sub-proceedings against Alitalia and Volotea. The subject of the proceedings is the sale of tickets which were subsequently canceled by the two airlines due to Covid-19, even though there were services to be carried out in a period in which the traffic limits established by the government measures would not be in force. Both companies, according to a note from the Authority, offered the provision of a voucher in place of reimbursement of the ticket price already paid by consumers.
    In addition, according to the Antitrust Authority, both Alitalia and Volotea have not provided adequate information to consumers as to the rights due in the event of cancellations.
    Finally, the airlines were criticized for having set up a lack of assistance on waiting times and communication channels made available to passengers.
   (HANDLE).