There is trouble in an Aldi branch: A customer complains about the calculation of a fruit bowl and the snotty cashier.
The Aldi social media team reacts unexpectedly.
Düsseldorf - The customer is king, they say.
Sometimes this is not that easy, as various Aldi Süd * employees have once again discovered.
A branch * in Düsseldorf: A customer buys strawberries in a cardboard bowl and can't believe his eyes when he takes a closer look at the receipt afterwards.
Aldi customer complains about calculation at the checkout - the reaction of the cashier makes him even more angry
The customer vented his anger on the Aldi Süd Facebook page: Apparently the bowl was weighed at the checkout.
But he finds the
reaction of the Aldi employee
even worse
, to whom he immediately complains.
But he only replies: “The packaging is always weighed.
I can’t do otherwise.
I'm not Aldi!
You can leave the strawberries here ”.
Maybe not the best response to an already angry customer.
He thinks this answer is even "more cheeky" than the calculation of the packaging.
On Facebook, the customer asks the company: "How many tons of packaging are your customers billed annually at the checkout for the so-called 'loose goods'?"
Aldi Süd reacts to the angry customer - he probably did not expect this answer
Aldi replies to the customer's mail and explains: “The weight of the packaging is automatically deducted at the checkout.
We have measured the weight values in such a way that our customers cannot be disadvantaged. "
But that's not all.
The customer is also outraged by the price of one cent that is charged for the thin plastic fruit bag.
That is a "
crazy idea
".
The Aldi Süd social media team also has an answer to this.
With reference to a blog article on the company website, Aldi explains that the discounter
wants to
sensitize
its
customers to environmental protection
.
The symbolic price of one cent should help to stop the thin plastic bags from being viewed as free disposable items.
Nothing is known about the angry customer's reaction to the company's statements.
Other users commented on his Facebook post and the majority took the Aldi website.
Packaging is not included, some confirm.
On the other hand, it is criticized that a customer who brings his own fruit bag would have to pay more.
Aldi Süd replied that the weight would also be deducted from other fruit nets at the checkout.
(mad) * Merkur.de is part of the Ippen-Digital network.
