The gastronomy is one of the industries hardest hit by the corona pandemic.
Companies have now reopened.
How are the employees?
Since the end of May restaurants and cafés have been able to receive guests again - under strict conditions.
Service employees report on their everyday work experience.
How do guests accept the corona protective measures in gastronomy?
From
mid-March to the end of May
, restaurants and eateries were closed * or could only survive with a delivery service and the option to pick up the food.
The protective measures against the corona virus have
hit
the
hospitality industry
hard
in Germany
.
According to Wirtschaftswoche, the crisis is
particularly
evident
in terms of
sales
.
In March 2020, total industry sales plummeted by more than 44 percent compared to the previous month.
In April sales fell again by 55 percent compared to March.
Since then, things have slowly been on the up again, the
relaxation of the corona protective measures
is also reflected in the increasing total sales.
But the
pre-crisis level
is still far from being reached, according to Wirtschaftswoche.
Catering business with Corona requirements: How has everyday work as a service staff changed?
The
slump in sales also had serious consequences
for
employees in the hospitality industry
.
Some companies had to file for bankruptcy.
Many employees lost their jobs or were sent on short-time work.
For around four months now, restaurants and cafés have been able to receive guests again.
As a press release for the resmio reservation system shows, the work for the
430,000 employees in the German catering service has
changed
forever
.
Five service staff from five restaurants in different cities were asked: “How did the employees on the front line experience the new start?
How has your everyday life in the restaurant changed due to Corona? "
Also interesting:
Up to 92 percent: These foods have become much more expensive during the Corona crisis.
Everyday gastronomy in times of Corona: New tasks, but the fun falls by the wayside
Since March, many companies have been able to record income from delivery services, which had to be organized spontaneously in many places during the lockdown.
For the most part, these were well received by customers.
Most of the service staff are also happy
to be able to
entertain guests on site
again
.
The new tasks in everyday Corona include the continuous
disinfection
of menu cards and tables as well as the
recording of contact details
.
Many interpersonal little things have to fall by the wayside: "I often sat down at the table when a larger group wanted to pay separately again and offered them a schnapps or espresso," says a waitress from Fürth.
That would no longer work now.
Also read:
Ridiculous or Responsible?
Fast food chain changes important detail - because of Corona.
Corona protective measures in restaurants and cafes: How do guests react?
Many guests have great
understanding for the current situation
and felt the hygiene measures
in good hands, reports a waitress from Potsdam according to resmio.
The
changed behavior of visitors
sees a bartender from Nuremberg critical.
He reports: "When the alcohol flows, we have also had the experience of encountering
incomprehension
when we have pointed out the compliance with the known rules and enforced them." He also noticed that the limited contact with the guests was partially
perceived
as
impersonal service
.
That also has a negative effect on tips
out.
On the whole, however, all respondents from the service industry are currently happier than at the time of the shutdown.
The most important thing is still a “smile on your face.
Because you can see that under the mask. "
(mad) * Merkur.de is part of the nationwide Ippen-Digital editors network.
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