Aldi: Mother shares the incident with the cash register - the employee's reaction makes the desperate customer cry with anger

While shopping in an Aldi branch, a mother asked the staff to let her three-year-old daughter go to the toilet.

What happened next stunned her.

• Because her little daughter urgently needed to go to the toilet while shopping, a customer turned to the boss of the Aldi branch.

• He initially reacted in a friendly manner and sent the two to the cash register.

  An employee there will help.

• Finally, at the cash register, an incident occurred that left the mother stunned.

Traben-Trarbach - When a customer

goes shopping

in a

in Traben-Trarbach, something happens to her that she cannot forget for days after the incident.

This incident made her “angry and sad”.

In a post on

, Fabia Rothaug wrote a long message to the

"I write as a desperate, sad and angry mother," it says.

Then she describes her experience: On October 2, she went

shopping

with her daughter in the

when the child had to go to the toilet while shopping.

"Since she is only 3 years old and has not been able to keep up that long, I grabbed her and went to the next employee I saw and asked if they had a toilet."

Aldi customer reports an incident in the branch - it is apparently initially ignored at the checkout

She

advised

the head of the

, who initially reacted in a friendly manner and sent her to the cash register with her daughter.

There she should turn to the cashier.

He will inform the employee immediately.

At the Aldi Süd checkout, the friendliness was obviously over, as the customer

continued to describe

in the

post.

She tried to speak to the cashier, but was ignored.

It only reacted to repeated addressing - albeit quite angrily.

The customer then explained that your child urgently needs to use the toilet.

The cashier's answer: “Yes, I know that.

But I can't just cash in because of her.

What do you think? "

That the child has to go to the toilet is not her problem.

Aldi: customer expresses criticism: "My daughter was desperate"

After other customers got involved in the discussion, the head of the

joined them.

"The excitement doesn't bring anything either," the customer wrote on

.

"I had tears in my eyes, my daughter was desperate to cry, the boss was incapable." Her daughter finally pissed.

Aldi Süd also reacts extensively to this drastic description - and above all asks for understanding.

There is no customer toilet in the branch in question, and the use of the personal toilet is generally not permitted.

Should that be necessary, an employee always has to go with them, as this toilet is in the staff rooms.

The colleague “certainly meant well” that the customer was sent to the checkout, explains the

.

But if the situation does not allow it, one must ask for understanding.

"Unfortunately it is actually not feasible to close the cash register from now on," said

Other Aldi customers also criticize the discounter

For the reaction of the

have other

not very understanding.

“No customer toilet.

Sorry, but it's a small child, ”writes one, for example.

"I am shocked at how empathy

reacts," says another.

Shortly afterwards,

sends

an update on Facebook: The case has now been passed on internally.

They are currently in the process of clarifying the matter in exchange with the relevant branch.

The

is trying to smooth things over.

However, this is not a new experience

for

.

Again and again, customers vent their anger about incidents at

on

.

A few months ago, a customer at Aldi experienced a true odyssey when he tried to exchange defective products at the discounter

List of rubric lists: © Matthias Balk / dpa / picture alliance