Because a Rewe customer does not want to show her certificate for exemption from the mask requirement, she is banned from the house.
Now she reports about an arrogant branch manager and customers with a "block attendant mentality".
For months it has been
compulsory to wear a mask
in
supermarkets
and
restaurants
- now it is generally tightened again.
People who are freed from it feel increasingly discriminated against.
A
Rewe
branch manager has now
issued a
ban on
a customer
- many
Facebook users
agree.
Cremlingen - A customer left the
Rewe store
in
Cremlingen near Hanover
last week, completely stunned
.
On
, she now reports in a long post about a “very unpleasant experience” for her in her
regular supermarket
- but the
Facebook community
has little pity for her shock.
Instead, the
Rewe customer
receives
ridicule
and
malice
in numerous comments
.
"How can you make such an unnecessary riot?", She even criticizes the majority of Facebook users.
In the
Rewe store in Cremlingen
last week, a scene that can be seen over
and over again
in
Germany right
now took place.
In
construction and supermarkets
and in
fashion stores
, as well as in
restaurants
and public transport, it is
mandatory to wear a mask
- especially in view of the rapidly increasing number of
coronavirus cases
, they consider
health
experts
and politicians to be indispensable for further containment of the
pandemic
.
The nerves of both the service provider and the customer are
now bare
after months of
exceptional circumstances
.
Video: How the mask also protects against the corona virus in the cold and rain in autumn
The situation between those who
enforce
the
mask
requirement and those who have to obey it
keeps escalating
.
The customer also apparently
clashed
with
Rewe employees
when it came to the
mask requirement
in the supermarket: “I am exempt from wearing an everyday
mask
and I also have a valid certificate.
However, according to the law, I only have to show this certificate to authorized persons.
These are the
public order office
and the
police,
”she writes on
.
She
apparently did not want to show
the
certificate
to
the sellers or the business
owner
, whereupon they
forbade
her to enter the
supermarket
.
The woman
now feels discriminated against and ventures her anger on
: “According to the Corona ordinance of the state of Lower Saxony, shop owners are only obliged to inform customers of the
obligation
to wear a mask.
This is done by a sign in the entrance area. ”And, according to the Rewe customer, this is completely sufficient.
“Unfortunately, the shopkeeper had no awareness that I would be discriminated against if I was constantly asked about the
mask
and that he violated
data protection
when he wanted to see my certificate,” she continues.
+
A Rewe customer reports on Facebook about a “very unpleasant experience”.
© Screenshot / Facebook page Rewe
There is a nationwide dilemma: The owner of
Cremlinger Rewe
appealed against
the customer
apparently on his
domestic authority
and forbade her - without a mask - the entrance to the
supermarket.
As
Rewe
writes on the homepage, in addition to an
everyday
mask, a face mask, mouth mask or even a conventional scarf are accepted
for shopping
.
The currently applicable
mask requirement
is an "officially ordered local, temporary access restriction".
However, the woman was not ready to cover her mouth and nose on site.
On Facebook, she says that
Rewe is
not authorized to ban her from the house.
If the shopkeeper had called the police, they would have shown them her
certificate
.
Video: Exemption from the mask requirement - taking action in the event of false certificates
The customer now sees the right to
report
the
Rewe owner
for discrimination, but wants to do without it.
Instead, she asks: "How can it be that business owners are still not familiar with the content of the Corona regulations, have not dealt with data protection or the anti-discrimination law?" But the current situation is also true for
supermarket service providers
or, for example,
service staff
in the
catering industry are
not easy: high fines are payable if the
mask requirement
is not followed here;
and the legal situation is too opaque
as far as
certificates
- as well as forgeries - are concerned.
Calling the police every time to have a
medical certificate
checked is apparently out of the question for many.
Supermarket access only with a mask: Discussion about discrimination
There are no uniform regulations nationwide for retail, which is why the
discussions about house
rules
continue
in times of the
coronavirus pandemic
more than remain diffuse.
In the statements of the Federal Anti-Discrimination Agency, it is said that, on a case-by-case basis, it must be carefully considered whether the
mask requirement can be
enforced or whether an exception can be made.
The
General Equal Treatment Act (AGG)
protects customers from being disadvantaged because of a disability
, but only those who cannot wear a mask because of a
disability
can refer to it
in connection with the
mask requirement
.
A handicap is long-term physical, emotional or mental impairments which, in interaction with various barriers, prevent those affected from participating fully, effectively and on an equal footing in society.
If customers are unable to wear a mask because of a temporary illness or because of a chronic illness that normally does not prevent them from participating in society, they cannot invoke the AGG.
Homepage of the Federal Anti-Discrimination Agency
"In the meantime every Hinz and Kunz is freed from the mask by the doctor over the phone," writes a
Facebook user
under the post and, like many others, criticizes
not having simply shown
the
certificate
.
Many
Facebook users also
break a lance for the
Rewe branch manager
.
The “legal loophole” should be temporarily “filled” so that the
certificates
can be checked briefly: “They only do their job and you can't trust anyone anymore.
I can also say that I have an
exemption
- only because I don't feel like wearing this shitty thing, ”writes one user.
The Facebook community supports the mask requirement in the supermarket
"I also have a certificate and still wear a mask," writes another user.
By people like the customer, she feels “put in a bad light” - and also does not understand how the woman did
not want to show
her
certificate
for
data protection reasons
, but can now
write
such a personal post on
.
Another
Rewe customer
reports that she has often presented her certificate without being asked, because that is exactly what it is for.
The “Blockwart-Mentatlität”, which the woman has already
experienced
from some customers in the
Creminger Rewe store, also meets
her in the
social networks
.
The positions have to be moved in the meantime.
The customer wants an everyday life without a
mask
and “discrimination”, while the
Facebook community
is largely in favor of “equal rights” for everyone and shows
solidarity
with
Rewe
,
since
the
mask requirement
not only
protects
employees, but also other customers.
(cos) * Merkur.de is part of the Ippen-Digital network.