After ordering a new kitchen from Ikea, a woman prepares for the manageable waiting time.
An odyssey begins because it turns out differently than she thinks.
A woman orders
a
kitchen
from
Ikea
- but when the delivery time expires, she becomes active.
An odyssey begins and one nasty surprise chases the next.
The woman from Würzburg tells her story on
Facebook
- and receives a prompt response.
Munich / Würzburg - A
woman
waits for weeks for
her new
Ikea kitchen
- but it was never ordered.
The mistake is quickly corrected, but the odyssey continues.
For months.
A nasty surprise awaits her at the end.
The woman tells her story on
.
Chaos at Ikea: Woman waits for months on her kitchen
The
customer reports
on
about her odyssey at the
Swedish furniture store
IKEA.
Because actually she just wanted to
buy
a new
kitchen
- but that went really bad.
In her article, the woman from Würzburg writes: "This time our Ikea kitchen is going pretty badly!"
Everything starts in July: Eva orders her new kitchen, including electrical appliances, online.
The delivery date is set by Ikea at the end of August, so she's starting to wait.
Eva waits for July, June and August - but the kitchen doesn't arrive.
She decides to
call
the
furniture store
and is put off until the beginning of October because of a change in the range.
Ikea: nasty surprises after buying a kitchen - one problem after another
Said and done.
To be on the safe side, Eva prefers to call again at the end of September and experiences a nasty surprise.
The
kitchen
was never ordered, so you have to catch up - some
electrical appliances
are no longer available.
The
IKEA
kitchen
will actually be delivered at the beginning of October, but the next surprise comes during assembly: One of the cupboards is too big.
The
woman from
Würzburg
goes to the Ikea on site, looks for the right
cabinet
, puts it in the car - and immediately notices the next problem there.
Since 1943: Furniture giant Ikea is multinational
Surname | IKEA |
---|---|
founding | 1943 in Sweden |
Company headquarters (today) | Delft, Netherlands |
Number of employees | 208,000 (2018) |
What is IKEA? | multinational furniture company |
Ikea kitchen provides an odyssey: First a long wait, then mixed up article numbers
The article number is not the same as the one given online.
She brings the packaged piece of furniture back, starts looking for the “right” cabinet and is shocked to discover that
ALL the article numbers in
this
Ikea series
are completely
confused
.
And worse, the cabinet that was returned earlier was the right one.
Because of the back and forth, she forgets part of her shopping in the loading area of the
furniture store
.
Fortunately, someone discovered the lost piece, so she can pick it up the following day.
She pocketed receipts - she still doesn't get her furniture (or the money for it).
A piece would be missing from the receipt.
Ikea in the Corona crisis: All German markets were temporarily closed
A woman from Würzburg criticizes the Swedish furniture giant: "Thought your customer service was better, Ikea!"
The disappointed Ikea customer comments: “
Thought your customer service would be better, Ikea!
"In addition, it briefly refers to the omissions of the furniture store and ends with the words:" And then so little
goodwill
or so much
bureaucracy
- really a shame, Ikea! "
So while the on-site customer service does not act, the
Swedish furniture store's
Facebook team reports
in the comments on the post: “Hey Eva, everything really seems to have gone wrong here.
Excuse me.
If you want, we will be happy to ask customer service whether we can still help you with the front.
To do this, send us your address with email address and the proof of purchase in a message. ”We just hope that Eva will get a replacement for her lost furniture.
(Jey)