Amazon in court for Prime Video: bought films suddenly gone? That is why customers often look into the tube

Amazon is facing a legal dispute in the USA because purchased films can be taken away from customers.

The online giant finds the practice legitimate and is fighting back.

• You

  bought

  a

  film

  on

  Amazon Prime Video

  and it suddenly

  disappeared

  without having seen it?

• That's why the US sees

  online giant

  a California

  lawsuit

  exposed.

• The crucial question: Has the company pointed out this fact sufficiently?

California - As burdensome and time-consuming as the

for consumers, they provide businesses with protection against legal disputes.

For some time now,

has been

facing charges in its home country, the USA, where this handling will most likely result in an acquittal.

Amazon Prime Video: film just gone despite purchase?

Then the license has probably expired

The specific case concerns a class action lawsuit by a woman from California: She complains that

films (the highlights in November) are bought

on

, but that they suddenly disappear without users having already viewed them.

This is a phenomenon which, by the way, can take place worldwide.

Because every now and then customers complain that they

a

but it was gone before it was called up.

Is this an offense by the company that is one of the big winners of the

?

Not at all.

The crux of the matter for

following: If you buy a film on Amazon, you do not acquire the right to use it permanently.

Instead, it is a

.

This is only valid as long as Amazon itself has acquired the rights from the respective owner - i.e. the production companies.

Once these have expired, they disappear from the customer account - even though the full purchase price has been paid.

Amazon Prime Video may remove films - note in the terms of use

The legal dispute is also about the question: Does Amazon, about which a gloomy future scenario is often expressed, adequately point out this issue to its customers?

Definitely, defends itself

- and has now referred to the

in its defense

.

They are shown every time a user lends or buys content.

"A person does not have to read an agreement in order to be bound by it," said lawyer David Biderman: "An agreement on the terms of use is valid and enforceable when the consumer has read it appropriately."

Which also speaks for a failure of the plaintiff Amanda Caudel: On the one hand, the

could not prove an example where the provider stole a film from her.

Second, since filing the lawsuit in 2016, she has

bought

another 13 titles from

.

Shopping on the Internet and paying for the goods, for example with PayPal or Klarna?

This has long been a routine for many consumers.

The consumer advice center Hamburg advises caution - in certain cases.