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Media Markt and Saturn shock with confession - customers riot on Facebook

2020-12-02T21:05:58.180Z


On Black Friday 2020 of all things, Media Markt and Saturn shocked with a confession. Many customers are angry - and let their frustration out on Facebook.


On Black Friday 2020 of all things, Media Markt and Saturn shocked with a confession.

Many customers are angry - and let their frustration out on Facebook.

  • Many customers were hoping

    for top offers for the

    Sony PlayStation 5

    before

    Black Friday 2020

    .

  • But

    gaming friends

    now have completely different worries

    when it

    comes to PS5

    .

  • A confession from

    Saturn

    and

    Media Markt

    on

    Facebook

    now

    lets

    customers

    romp.

Update from Friday, 11/27/2020, 10:25

a.m.: Delivery difficulties and bottlenecks in the delivery of the new

PlayStation 5

from

Sony

annoy many customers - electronics

stores

such as

Media Markt

and

Saturn also

feel this.

Now the situation seems to be getting worse: some customers reported to “

Games Wirtschaft

” that their

PS5 package had been

sent and delivered - but never arrived.

The gaming magazine further reports: "In one of the editors' case, criminal charges for embezzlement have now been filed." However, it is not possible to assess whether it is an individual case or an accumulation.

Black Friday 2020: Customers riot over confessions from Saturn and Media Markt

So nice and so good: My package is now back at the MediaMarkt headquarters in Greven and MediaMarkt refuses to send the package again, wants to cancel my order and refund me the amount.

Great customer service!

Thanks for that!

6/6

- Hendrik (@derhendrik_) November 20, 2020

In addition,

customers

on Facebook and

Twitter

report

extreme waiting times and, in one case, a cancellation of the order via

Media Markt

: "MediaMarkt refuses to send the package again, wants to cancel my order and refund me the amount."

Black Friday 2020: Saturn and Media Markt with confession on Facebook

First report from Wednesday,

November

25th

, 2020

, 12:41 p.m .:

Kassel - in mid-November 2020 the time had finally come.

The

Sony PlayStation 5

had found its way into stores.

It's been around seven years since its predecessor, the PlayStation 4, was released.

So it's no wonder that game fans have been waiting longingly for the new console.

Weeks earlier,

customers

could

pre-order

the

PlayStation 5

from various retailers - including the

Saturn and Media Markt

consumer electronics

stores

.

But numerous fans are still waiting in vain for the delivery of the long-paid PS5.

Now Saturn and Media Markt are facing a massive shit storm.

Media Markt and Saturn on Black Friday 2020: Customers have to wait for their PS5

Shortened loading times, better gameplay, improved optics: the

PS5

already brings many promises in advance.

Gamers around the world couldn't or can't wait to finally try out their new console.

The problem: Many customers were able to

secure

a

PlayStation 5

, but

are still waiting in vain for delivery shortly before Black Friday 2020

.

It was announced last week that there will be delays in the delivery of the new game console.

The

electronics retailers Saturn and Media Markt have

now also confirmed this

.

For days, the two companies that belong together have been facing enormous pressure on social media because they have problems keeping up with the delivery.

Black Friday 2020: Media Markt and Saturn defend themselves - customers have little understanding

In order to take some pressure off,

Saturn and Media Markt

posted

on

Facebook

that, unfortunately, when the

PS5 went

on sale,

“it was not possible to provide everyone with a console directly”.

And further: "The demand is very high and we are in close contact with the manufacturer in order to carry out all pre-orders as quickly as possible." You do your best "that everyone gets their console as soon as possible".

A promise that apparently falls on deaf ears.

The revelation that some game fans have to wait until December for their new console, although it has already been paid for, causes

indignation among the mail from Saturn and Media Markt

.

In addition, some supporters criticize failed corporate communications.

“It can always happen that something goes wrong in planning and logistics.

What must not happen, however

, is communication like the one that the Ceconomy Group has done with regard to the processing of pre-orders for the PS5, ”said a Facebook user under the post.

And he's not alone with his anger.

Because of PS5: Anger discharges shortly before Black Friday - Saturn and Media Markt harvest shitstorm

Almost 2,000 - mostly angry - comments have now accumulated under the

Facebook post from Saturn and Media Markt

about the late delivery of the

Sony PlayStation 5

.

While some users just desperately ask when the PS5 can be expected to be delivered, others let their frustration run free, as merkur.de * reports.

“I'm glad you were able to do business with our money for a few months and at the same time lead us by the nose!

Not all corporations do respect, ”rages one.

Another user goes on: “

That is terrible customer service

.

Never again Saturn or Mediamarkt. ”The long lack of feedback from Media-Saturn Holding is also repeatedly criticized in the comments.

PS5: Facebook user reacts sarcastically to Saturn and Media Markt on Black Friday

A user tries it with sarcasm: “We'll translate the whole thing into an honest one: Unfortunately, we made a lot of miscalculations when we made the pre-orders.

We've contacted Sony and may know when we can ship consoles again and to whom, but we're not giving out the information.

The deliveries are postponed indefinitely. "

+

Media Markt and Saturn customers are sometimes extremely angry.

The reason for this is the new PS5 from Sony (symbol picture).

© Rolf Vennenbernd / dpa

The hashtag

# WoBleibtMeinePS5 is trending

these days

not only on

Facebook

, but also on Twitter

.

The promise of

Saturn and Media Markt

to

deliver

the

PS5 as

quickly as possible does not seem to be of much

help

.

Only a few users complain about the impatience of their fellow human beings and speak of "luxury problems" in times of the Corona crisis.

An opinion that gets lost in the whole PS5 frustration.

PS5 deals on Black Friday 2020?

Now, gaming fans have completely different concerns

It is therefore also clear: There

will be no bargains for the

Sony PlayStation 5

on

Black Friday 2020

.

Aldi lures with a popular Apple product on Black Friday and Saturn and Media Markt also know how to please with bargains on Black Friday.

But according to "gameswirtschaft.de", game fans have very bad cards if they

want to order

a

PS5

now

and get it delivered in 2020.

So let

Sony Interactive Entertainment

highest themselves recently reported:

"Absolutely each console sold."

Only large retailers and chains are ever supplied even with the PlayStation. 5

So you can discover real offers on Black Friday 2020 with simple tricks, but the PS5 will not be one of them.

In any case, you should be absolutely careful when looking for discounts on Black Friday.

Because: Experts warn of discount traps on Black Friday 2020.

* merkur.de is part of the nationwide Ippen digital editorial network

Source: merkur

All life articles on 2020-12-02

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