Companies like DHL are currently relying on contactless delivery due to Corona.
However, leaving parcels unnoticed in the hallway or garden is a no-go.
In times of the Corona * pandemic, online trading is booming.
Many
parcels from DHL and Co.
are delivered contactless.
Recipients should be attentive to where and how the
item
or
post is
dropped off.
Frankfurt - In the
Corona period
, many prefer to shop online than go to stores.
The parcel services
have a lot to do, especially in the run-up to Christmas.
In large cities like Frankfurt in particular, their vehicles * can therefore be seen everywhere in the streets, which sometimes not everyone likes.
In order to minimize the risk of infection during delivery, a number of changes have also been made when handing over the parcels.
Many companies rely on
contactless delivery
.
But what does that actually mean and can the deliverer simply park the parcels unnoticed in the stairwell, hallway or garden?
For customers and delivery before a
Corona infection
to protect, for example, sets the
German post office
, to which
DHL
belongs to the
contactless delivery
.
It is important that the bell continues to ring.
But for registered mail or parcels, the company usually does without the customer's signature on a scanner.
As a rule, there is no longer a hand-to-hand handover.
This is how contacts are to be minimized.
Contactless delivery of parcels in Corona time at DHL: Signature is often no longer necessary
Instead of the customer's signature, "our deliverers document the delivery of the shipment with their signature," it says on the Deutsche Post website.
Deliverers from other companies also sign the consignments themselves in the presence of the customer. With some parcels, the customer sometimes has to sign the address label on the parcel with his own pen.
The parcel carrier then takes a photo of it.
Companies |
DHL International GmbH |
founding |
1969 |
Seat |
Bonn |
In addition, customers could already choose delivery to storage locations such as on the terrace or in front of the apartment door.
However, a written authorization is required here, which can also be issued online.
If the package is deposited at the agreed location, liability is transferred to the recipient.
Parcel companies use contactless delivery: Post filing in the hallway?
Not everything is allowed
However, it is important that with every “
contactless handover,
the parcel delivery company must ensure that parcels are only delivered under supervision”, writes the consumer advice center.
This is also important from a legal point of view in order to know who is responsible in the event of loss or damage.
The
consumer advice center does not consider the
parcel
to be secure enough to leave the
parcel
unnoticed in a hallway, where other parties also have access.
"In our opinion, it is not permissible to simply
park
a parcel in the
hallway
without a parking
permit," says Iwona Husemann from the NRW consumer center in an interview with dpa.
If the messenger does not ring *, Husemann also recommends "systematically complain to the parcel service".
If
parcel service providers
repeatedly breach their obligations, Husemann recommends informing the Federal Network Agency as the government authority.
(svw with agency)
* fnp.de and op-online.de are part of the nationwide Ippen digital editorial network.
Video: Simply park parcels due to Corona - not everything is allowed