“Do you also love your customers?” Complains a woman at Edeka.
The supermarket reacts immediately and a discussion breaks out about the unusual photos.
A customer sends five
unusual photos to Edeka
and complains about the conditions in a market.
She is extremely annoyed by
boxes in the aisles
and suggests that the goods be loaded at other times.
Other users react indignantly to this suggestion that the employees are
currently under too much strain anyway
.
Munich - supermarket chains in Germany are preparing for an
extreme rush of customers
.
The harsh lockdown is driving people to the stores even though the grocery stores remain open.
Some customers start - not for the first time - a wide variety of hamsters.
In addition,
Christmas Eve
falls
on a Thursday this year.
Then the supermarkets are closed for four days at a time.
That means high pressure for all employees.
The shelves should always be full, the customers should be able to do a relaxed shopping.
And then
everything should work as quickly and smoothly as possible
to
protect against
corona
infection
.
Edeka: The customer complains massively - she sends five photos to the supermarket chain
An
Edeka customer
apparently did not experience her purchase as
smoothly
.
She complains publicly to the group.
Post
five unusual photos
on the company's Facebook wall.
“Dear Edeka Markets, that you love food may well be.
Do you also love your customers?
", She introduces polemically," does it have to be at the moment that
all aisles are full of cardboard boxes during
the main infection
time
? "The enclosed pictures show that the goods in the
store are
sometimes unconventionally placed in front of the shelves.
“We are pleased that the shelves are always full and that
something
is
rarely unavailable
,” she
says
little
praise, “but often you cannot drive a car through these aisles, let alone pass another customer at a suitable distance go. ”The mess makes shopping so difficult for her.
"
Shopping
takes forever because you have to wait until one customer has slalomed out of the aisle with his car."
"Purchasing takes forever": Edeka customer makes a daring suggestion - the company refers to responsibilities
She adds a
suggestion for improvement
to
her complaint, which makes
other users
ignore them
.
“Wouldn't it make more sense to
clear the shelves before or after opening times?
", ask her.
Some temporary workers are certainly happy to work at other times and to be there for their children during the day.
Edeka does not have to wait long for an answer.
The
stores are
run
independently
, explains the social media team, that “the respective merchants are responsible for the conditions in the store” and that criticism should always be addressed directly in the relevant store.
For the group, the topic would have been settled.
The customer contacted the responsible store manager by email.
But in the comments a
huge discussion breaks out
, which is likely to continue.
Coronavirus: Supermarket employees are already at the limit - users drive out of their skin because of Edeka complaints
“
I have never read
so much
arrogance and arrogance
towards the people who work there”, one user complains about the customer's suggestion, “it is often not enough to be refilled in the morning.
In between just have to
keep checking back
goods to be refilled.
In general, the majority of users are outraged by the complaint.
Many find it all too understandable that some unconventional solutions are currently being used.
“Have you ever thought about the fact that
the staff is already working at the limit
?
Now should you please
pack the goods at night
so that others can stock up on useless supplies? ”Shoots another user.
The
Edeka customer
, who conjured up the mega-discussion with her photos, answers the many - sometimes clearly rude - reactions to her criticism.
Apparently she feels a little misunderstood, did not want to attack the supermarket employees.
They did a great job.
“Nobody doubted that either.
It's just a question of whether one or the other can perhaps do their job even if they don't hinder anyone, ”she muses.
(moe)