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Strange photos: Edeka reacts to massive customer criticism - huge discussion breaks out

2020-12-20T06:31:37.308Z


“Do you also love your customers?” Complains a woman at Edeka. The supermarket reacts immediately and a discussion breaks out about the unusual photos.


“Do you also love your customers?” Complains a woman at Edeka.

The supermarket reacts immediately and a discussion breaks out about the unusual photos.

  • A customer sends five

    unusual photos to Edeka

    and complains about the conditions in a market.

  • She is extremely annoyed by

    boxes in the aisles

    and suggests that the goods be loaded at other times.

  • Other users react indignantly to this suggestion that the employees are

    currently under too much strain anyway

    .

Munich - supermarket chains in Germany are preparing for an

extreme rush of customers

.

The harsh lockdown is driving people to the stores even though the grocery stores remain open.

Some customers begin - not for the first time - to hoard a wide variety of things.

In addition,

Christmas Eve

falls

on a Thursday this year.

Then the supermarkets are closed for three and a half days at a time.

That means high pressure for all employees.

The shelves should always be full, and customers should be able to shop in a relaxed manner.

And then

everything should work as quickly and smoothly as possible

to

protect against

corona

infection

.

+

An employee of an Edeka store sits at the cash register behind a spit guard.

The supermarket employees are under high pressure during the Corona and pre-Christmas period.

© Swen Pförtner / picture alliance / dpa

Edeka: The customer complains massively - she sends five photos to the supermarket chain

An

Edeka customer

apparently did not experience her purchase as

smoothly

.

She complains publicly to the group.

Post

five unusual photos

on the company's Facebook wall.

“Dear Edeka Markets, that you love food may well be.

Do you also love your customers?

", She introduces polemically," does it have to be at the moment that

all aisles are full of cardboard boxes during

the main infection

time

? "The enclosed pictures show that the goods in the

store are

sometimes unconventionally placed in front of the shelves.

“We are pleased that the shelves are always full and that

something

is

rarely unavailable

,” she

says

little

praise, “but often you cannot drive a car through these aisles, let alone pass another customer at a suitable distance go. ”The mess makes shopping so difficult for her.

"

Shopping

takes forever because you have to wait until one customer has slalomed out of the aisle with his car."

"Purchasing takes forever": Edeka customer makes a daring suggestion - the company refers to responsibilities

She adds a

suggestion for improvement

to

her complaint, which makes

other users

ignore them

.

“Wouldn't it make more sense to

clear the shelves before or after opening times?

", ask her.

Some temporary workers are certainly happy to work at other times and to be there for their children during the day.

Edeka does not have to wait long for an answer.

The

stores are

run

independently

, explains the social media team, that “the respective merchants are responsible for the conditions in the store” and that criticism should always be addressed directly in the relevant store.

For the group, the topic would have been settled.

The customer contacted the responsible store manager by email.

But in the comments a

huge discussion breaks out

, which is likely to continue.

Coronavirus: Supermarket employees are already at the limit - users drive out of their skin because of Edeka complaints

I have never read

so much

arrogance and arrogance

towards the people who work there”, one user complains about the customer's suggestion, “it is often not enough to be refilled in the morning.

In between just have to

keep checking back

goods to be refilled.

In general, the majority of users are outraged by the complaint.

Many find it all too understandable that some unconventional solutions are currently being used.

“Have you ever thought about the fact that

the staff is already working at the limit

?

Now should you please

pack the goods at night

so that others can stock up on useless supplies? ”Shoots another user.

The

Edeka customer

, who conjured up the mega-discussion with her photos, answers the many - sometimes clearly rude - reactions to her criticism.

Apparently she feels a little misunderstood, did not want to attack the supermarket employees.

They did a great job.

“Nobody doubted that either.

It's just a question of whether one or the other can perhaps do their job even if they don't hinder anyone, ”she muses.

(moe)

List of rubric lists: © Swen Pförtner / picture alliance / dpa

Source: merkur

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