Penny addresses all customers with a message - and triggers a wave of emotional reactions

The discounter Penny has addressed its customers via its Facebook page - and thus provoked numerous emotional reactions.

• The discounter

  Penny

  inspires its customers with a

  Facebook

  post.

• The

  discounter

  would like to

  say thank you

  in the

  Corona *

  crisis

  .

• Hundreds of emotional comments from

  customers

  followed within a few days.

Kassel - The discounter

Penny

has received a

lot of attention

with its message to all customers in the middle of the

Corona crisis

.

In the Corona crisis year 2020, a "

thank you

" was again in the foreground - the everyday heroes in hospitals and also at the supermarket checkouts were gratefully celebrated.

And now Penny

returned a thank you

on

social media

- to all customers.

Basically

it was a

Facebook

post like the one you see on many Facebook pages at the turn of the year: a picture with two champagne glasses, sparklers in the background and a "Happy New Year" wish.

So far nothing special.

But the text above the picture provoked emotional reactions from many customers.

Facebook message from Penny with thanks to the customers

There, writes

Penny

: "We thank all the fans, staff and friends for an extraordinary 2020. Gets along well and healthy new year!

We look forward to a great 2021 with you! ”With this thank you to the customers, the

discounter

hit

the

bull's

eye in the middle of the

Corona crisis

.

This thank you was

very well received

by the

customers

- around 530 comments could be found under the

Facebook

post by Sunday (January 3rd, 2021).

The customers take the opportunity to say thank you for their part - partly to all Penny employees, but partly also specifically addressed to their Penny team on site.

Penny's Facebook post: This is how emotionally customers react

Some of the comments were very emotional: "A big thank you to all employees ... It was a difficult year but you were great ... All the best & a lot of patience and love for every single employee", "A happy new year to all of you better 2021 - thank you for always being there in 2020 ”,“ Thank you to all your employees who served us in the crisis ”or“ Happy New Year, stay healthy and thank you for your stamina ”was something like that in there lots of comments to read.

And customers didn't just say thank you on social media - in some branches they also hung up notes with sweet thank you messages.

Penny's Facebook post: It is so important to say thank you in the Corona crisis

One thing becomes clear in the comments: Apparently, many people in the

Corona crisis

noticed how important it is not to take everything everyday for granted - and also

to say

thank you

very much

.

And: how big the

hope

is that

things will

get better

in

2021

.

“A difficult year, but we mastered it.

Everyone comes in well and stays healthy, we'll take care of it. ”Hopefully, the heartfelt thank you will continue after the Corona crisis.

Video: Corona infection - How to protect yourself in the supermarket

Disocounter Penny says thank you to all everyday heroes in the Corona crisis

But Penny didn't just thank the customers - just a few days before the

New Year's Eve greeting

, the

discounter's

social media team had

triggered

a similar wave of emotional reactions with a post on

Facebook

.

In it, the discounter thanks all trading partners from industry and agriculture and even the colleagues in the competition for "sticking with us in this exceptional situation and

supplying

Germany

with fresh goods several times a day".

In addition, a big thank you goes to all

Penny

employees - “you are heroes of the neighborhood,” writes the discounter.

Penny has of course not forgotten all the nurses and doctors who

are on constant duty

in the

Corona crisis

: "You are tirelessly there for our health." The commitment of all everyday heroes deserves the greatest respect, the post says: "You are amazing! "

+

With this and another post on Facebook, the discounter Penny impressed its customers during the Corona crisis.

© Screenshot: Facebook

Strict rules apply in the supermarkets during the Corona crisis

Supermarkets

and

discounters

are among the essential shops that were

open normally

even during the

corona lockdown

.

There are strict corona rules for customers there, but sellers are exposed to an increased risk.

A study from Great Britain shows that

supermarkets

are number 1 among the main corona contact points *. The corona crisis will make further restrictions on shopping necessary in 2021, which will otherwise change for consumers in 2021 at

Aldi

,

Lidl

and Co. read here. (Diana Rissmann)

* hna.de is part of the nationwide Ippen-Digital editorial network.