When all shops are closed, people order a lot.
But to where does the parcel deliverer have to deliver my parcel - to the front door?
Especially in times of the corona pandemic *, many people order goods online.
The parcel services have to deliver a large number of parcels and packages every day.
It can happen that a
supplier does not come to
the front door
,
but just leaves the package at the front door.
But is he even allowed to do that?
Parcel delivery: that's what the parcel services say
The consumer
portal Paketda
makes it clear that there is
no law
“whose wording prescribes delivery to the
front door
.
But the other way around, there is also no law that allows parcel services to only deliver to the front door ”.
The corresponding terms and conditions of the parcel deliverer then apply here.
DHL expresses itself as follows: "DHL carries out the delivery (" delivery ") by handing it over against confirmation of receipt to the recipient or to an authorized recipient (" authorized recipient ") identified by the recipient's written authorization." To park the package at a specific location In order to be allowed to do so, the recipient must grant a power of attorney or authorization to deposit.
The
parcel delivery company is not obliged to carry the parcel to the recipient's feet
.
Basically, he even sits on the longer lever and can take the package with him or even send it back to the sender.
The consumer advice center advises against getting involved in discussions with the parcel deliverer.
In view of the current delivery situation, it may even be possible to meet the parcel carrier a little.
Also read:
New Corona rules: Can the craftsman still come home from January 11th?
Delivery free curbside - a special case
With
forwarding
deliveries things look different again and there are clearer regulations.
Most freight forwarders clearly state to where the goods will be delivered, both in the terms and conditions and during the ordering process.
In this case,
delivery
can actually
only be made to the curb
.
But the customer knows about it and can adjust accordingly.
For larger deliveries, some online shops also offer a bookable service that permits delivery to the door or even assembly of the delivered goods.
Also read:
Parcel carrier hides delivery to a "safe place" - customer breaks down in tears
.
"Delivery free curbside" then also means that the goods are only delivered to the curbside at the address given.
So the recipient has to take care of how he gets the delivery to his house or apartment.
An advantage of this delivery variant can be that it reduces costs.
However, it should be remembered that the
customer is responsible for transport from the sidewalk
.
And thus also for any damage that may arise.
(swa) * Merkur.de is part of the nationwide Ippen-Digital editorial network.
Source: kartonara
Also interesting:
Noise pollution: Can I run the washing machine at night?
.