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Vaccination against Covid-19: how Doctolib manages the flow of patients

2021-01-13T05:22:59.323Z


The digital health giant is working to set up a new module for making appointments by Wednesday evening. He will have to,


In the space of an hour, Patricia, a volunteer at the Taverny vaccination center (Val-d'Oise), twice encountered the sky blue error page of Doctolib with the message

"Site inaccessible".

"I will note down the appointment for the second injection on paper only, I will add it on the Internet when it works again!"

», Apologizes this retired teacher to a pharmacist, after her first injection of the Pfizer / BioNTech vaccine.

Next to her, Louis De Nazelle, director of partnerships at Doctolib, is busy trying to get the site back in operation and gives advice to the medical secretary, a digital novice.

Behind this seemingly banal computer bug lies a race against time for this digital healthcare giant.

The company has just been chosen by the State, along with its competitors Maiia and Keldoc, to organize appointments in the centers, in anticipation of the extension of the vaccination against Covid-19 on January 18.

By this Wednesday evening, Doctolib must equip around 600 “vaccinodromes” with a new module to manage through flows.

In view of the deadline imposed, this is a real technical challenge.

"We have to do in three days a job that we would have done in normal times over a month", supports Stanislas Niox-Chateau, president of Doctolib.

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Thursday morning, the five million people over the age of 75 will be able to choose the date of their first and second injections - three weeks later -, at the same time from Sante.fr which lists all the centers, or on the three plates -forms in question.

At Doctolib, 150 employees were seconded to contact and convince the centers, help set up the system or train medical secretaries.

The 350 engineers of the company, out of 1600 employees, are working to obtain "the most efficient tool possible".

"There will be no more mess!"

In Taverny, where the appointment for the first injection is already taking place on Doctolib, the new system is expected like the messiah.

“This will simplify and streamline our work, we will have less administration and we will be able to better manage the flow of patients!

», Rejoices Coraline Reverdy-Bazin, referring physician.

This will also and above all optimize dose management.

With a digital schedule and a long-term vision, the centers will be able to order, each evening, a specific number of vaccines for the next day.

“There will be no more mess!

Enthuses the doctor.

"We are going to secure the logistics," continues Stanislas Niox-Chateau.

We are ready to make our module available to city general practitioners as soon as the State allows them to vaccinate.

"

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Without, swears the CEO, having financial goals in mind.

Doctolib, Maiia and Keldoc are not expected to make big profits.

The State will subsidize the equipment of each center of "a few euros, slips Stanislas Niox-Chateau.

We will reimburse our investment, nothing more.

But when we have a site like ours, with 42 million French people registered, if we don't make it available at such times, what are we doing?

"

Source: leparis

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