This is how quickly loyal customers can get angry.
A regular customer says goodbye to Penny after an incident and posts his reasoning on Facebook.
The discounter Penny now has at least one customer less.
The affected customer vented his anger on Facebook.
However, it didn't help him.
Hamburg - On October 12th, 2020 at 7:14 p.m.
Penny lost a customer
.
“We had been regular customers in the store for at least ten years.
It's a shame actually.
And bye ”- with this Facebook post on Penny's website, an angry customer ended his long-term relationship with the discounter after the incident on October 12th, 2020.
It broke at € 44.90 and
impending enforcement
proceedings.
Just recently, Penny's slogan caused huge anger among customers.
Penny crime scene: Facebook user rages after shopping
Actually, “Trautonia Capra”, the angry customer's Facebook name, just wanted to go shopping at Penny, as so many times before.
However, he failed to place the
parking disc
, which is
mandatory
for
free parking
.
This was noticed by the on-site parking lot inspectors and, above all, noted - "Offense: missing parking disc (€ 24.90)" "Crime scene: Hamburg (Penny)".
Instead of the money, the
customer concerned,
according to his own statements
, sent
the penny invoice for his purchase to the appropriate address "within a few hours" - "on the advice of the woman at the checkout".
The external service provider Fair Parking responded with a “notification of the initiation of judicial dunning and enforcement proceedings” - a
photo of the letter is
attached to
the Facebook post
.
The original € 24.90 was now € 44.90.
Settlement with Penny: "We don't have to."
On Facebook
,
the customer then
really
settles
the accounts with the discounter
: “Thank you Penny for setting the company (UN) Fair Parking on us.
For the money that you pull out of your pocket for parking, we can also go shopping in the gourmet market.
To speak of "crime scene", "crime time" etc. for forgetting a parking disc is an outrageous
criminalization of customers
.
We don't need to. "
The customer will still have to
reimburse the
money
.
In a detailed answer, Penny referred to the commissioning of external service providers to control certain locations where "the problem of long-term parkers could not be solved in any other way".
The cancellation is therefore also at the discretion of Fair Parking -
"unfortunately we can't do much here"
.
There have been no likes to this reply comment so far, but one less visitor to Penny.
(live)
List of rubric lists: © Christian Charisius / dpa / pa
