Does the phone get hot with calls from call centers?
Is the number that contacts you hidden?
When you ask to delete your number, do you end the call or are told that it can't be done?
Are you contacted by a recorded promotional message?
These are the most frequent cases of
fraudulent behavior by contact centers that, beyond the harassment, try to steal information to cheat
.
Now Assocontact, the national association that brings together 65 business process outsourcers, together with the Business and Consumer Observatory, has developed new tools, also the result of discussions with the Authority for Communications Guarantees, to monitor, intercept and report incorrect behavior.
Among the various initiatives,
the first handbook for consumers on telemarketing
has just been published,
which contains valuable information for recognizing opaque behavior and unmasking scams.
After the self-regulation code that the companies in the sector had given themselves in 2018, a new tool comes to give credit to reliable contact centers that respect the rules and get rid of others.
Will a decalogue be enough?
Here are the ten suggestions:
1. The number that contacts you must be "in clear" (so-called non-anonymous number)
2. The operator must specify where he calls from (Italy, Europe, Extra EU) and must present himself, the Contact Center he works for and the Brand he is calling for with clarity and courtesy
3. The operator must inform you of your privacy rights (for example that you can object to the processing, request to delete your data, etc.) and where you can read the information on the processing of personal data.
4. The operator is at your service;
if you ask him where he got your number from, he must answer you clearly and comprehensively;
if you ask him to delete your contact from the lists, he can and must do so.
5. The number that contacted you must be callable and it must be clear which Contact Center it corresponds to.
6. The number that called you and the name of the contact center must be registered in the Register of Communication Operators (ROC). Here is the link to check it: https://www.agcom.it/ Lista-pubblico
7. The voice that you contact cannot be a pre-registration
8. The operator, if you subscribe to the offer, must always clarify the withdrawal procedures.
9. Always pay attention when after answering the call they spend a few seconds in silence, on the other side no one answers and the phone is hung up.
10. Also be careful when you are contacted by an operator who qualifies as a Consumer Protection Office or Supervisory Authority or exerts pressure by leveraging legal consequences.
Lelio Borgherese, president of Assocontact underlines: “The best way to protect your rights is to be aware of them.
The Decalogue is a compass for consumers but above all a tool to
distinguish who works in compliance with the law and who doesn't
, who brings value and who takes value away from citizens and consumers.
It is a tool that used together with the Compensation Chamber will hopefully help us to put criminals offside ”.
The association, in a note, invites citizens to report
suspicious call centers
directly to them
.
The reports will be sent to the attention of the Guarantor.
If the scams concern companies associated with them, they will be immediately sanctioned.
For information https://bit.ly/3ov4FJs