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Delay problems at Deutsche Bahn - how you will soon get your money back even easier

2021-02-16T12:49:18.417Z


Money back after a delay at Deutsche Bahn? So far this has been a cumbersome process. That should change now.


Money back after a delay at Deutsche Bahn?

So far this has been a cumbersome process.

That should change now.

  • The

    German Bahn

    wants to rebuild the booking app completely.

  • Many processes should become easier

    for

    DB

    customers.

  • For the

    reimbursement

    of

    tickets

    Passengers should soon no longer have to use the passenger rights form.

Frankfurt -

There are many

reasons for delays at

Deutsche Bahn

: Storms, disruptions on the tracks or delayed connecting

trains

.

Customers are often very angry about this.

But in the case of long

delays

there is at least money back for the

ticket

.

So far,

DB

passengers

have had to fill out a form for this and

send it

to

Deutsche Bahn

by post

.

The so-called passenger rights form is often distributed on the train in the event of long delays.

In order to get the money back for the

ticket

, the original of the ticket or a copy of the season ticket or Bahncard 100 must also be sent.

This is about to change soon.

Deutsche Bahn: Reimbursement should become easier - When do you get your money back?

Starting in the summer,

DB customers

should

also be able to apply for reimbursement online in the event of train cancellations and delays.

"This June we will be offering our customers digital reimbursement options," said Berthold Huber, Board Member for Passenger Transport, of the German Press Agency.

However, online reimbursement should be just one of many innovations.

According to Huber, it is part of a far more comprehensive digital reconstruction of the railway systems.

The

new system does not change the

conditions for the reimbursement of long-distance tickets for

Deutsche Bahn

.

The late arrival at the destination station is decisive for the amount of the reimbursement.

The longer the delay, the more money

DB passengers get

back.

Late arrival at the destination station

Amount of reimbursement

From 60 minutes late

25 percent of the fare paid for a single journey

From a delay of 120 minutes

50 percent of the fare paid for a single journey

Delay at Deutsche Bahn: When do you get the money back for the ticket?

If customers have bought tickets for the return journey,

Deutsche Bahn

calculates

the compensation on the basis of half the fare paid.

Holders of DB season tickets can also apply for compensation from a delay of 60 minutes.

A maximum of 25 percent of the season ticket value will be compensated.

A DB customer recently expressed his displeasure with a failed switch from Bahncard 50 to Bahncard 25 on Twitter.

The response from Deutsche Bahn triggered a shit storm.

From a delay of 60 minutes, travelers can withdraw from the journey and have the

entire fare of the ticket refunded

.

If part of the route has already been covered, passengers can have the unused portion reimbursed.

Deutsche Bahn

does not generally pay out

amounts under four euros

.

The reason for a train delay is often announced at the station.

The announcements of the Deutsche Bahn * have different meanings for the onward journey.

Online reimbursement at Deutsche Bahn: Further changes planned

Deutsche Bahn's

cumbersome reimbursement

system has been criticized by customers and passenger associations for years.

Numerous start-ups use the service gap and offer passengers to take over the process.

The companies advertise that they will take on the "paperwork" and that they will spend less time and have a higher chance of success.

DB's

new online system

could now close this gap.

In addition,

Deutsche Bahn

is planning

further innovations.

The

DB

booking app

is to be completely rebuilt.

“We're building the sales system from scratch.

We're also building the navigator from scratch, ”said Huber.

This is intended to make convenient check-in and the transfer of seat reservations when changing trains easier.

Change of train at Deutsche Bahn: How can the seat reservation be rebooked?

Since autumn 2020 it has been possible under certain circumstances

to transfer

the

seat reservation

in the

event of an unscheduled train change

.

This function of the

Deutsche Bahn

should soon become standard.

“The new system will automatically reserve you in the new train when you change trains and you will receive information about the new seat via smartphone,” explains Huber.

“We were repeatedly accused: I paid 4.50 euros for the reservation - and it's gone now.

That's part of the past."

But the new

DB function also

has weak points: It only works if the train change is known at least an hour in advance. The re-reservation only works if the

ticket was

purchased online.

Deutsche Bahn 

wants to

have rebuilt all digital channels for passengers by

2023 

. (Sarah Neumeyer)

* fnp.de is part of the nationwide Ippen-Digital editorial network

Source: merkur

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