Are the jeans you bought online too tight or were you dissatisfied with a delivery?
Whoever sends the goods back should know who has to pay the costs for them.
Online * you can quickly buy chic jeans, a new decoration for the balcony or a utensil for the car.
But what if the recipient is
not satisfied with the goods delivered
?
Then you have to
send
them back
to the online retailer
.
The only question that arises is: who actually pays the costs for the return?
As consumer advocates emphasize, the answer is not that simple: It depends on why the goods are being returned.
Online purchase: difference in the case of defects and revocation
In the case of
defective goods
, the online retailer generally has
to bear
the
costs of returning
the goods, informs the Bremen consumer center.
Consumers should note, however, that
after six months
they have
to
prove in case of doubt that the
defect already existed at the time of delivery
.
Defective goods - this is where the statutory warranty applies
Important:
Transport
damage is also included in the
warranty.
If the goods arrive defective, the online retailer is also responsible for the return costs, according to the consumer advice center.
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Right of withdrawal after online purchase - who pays the return costs?
When
it comes to
revocation
, it looks different: If a customer
makes use of
the
right of revocation
within 14 days
, he is
obliged to pay
the
return costs
, reports the German Press Agency (dpa), which concerns the online purchase.
However, he must have been informed of this by the seller in good time before the conclusion of the contract.
Without a corresponding
notice,
the dealer would have to bear the costs.
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Before returning goods: Note to retailer saves money
Therefore,
before returning the goods
, consumers should
make it clear to the retailer what rights they want to invoke, according to the consumer advocate.
If they do not want to adhere to the contract as such, the
revocation
should be
declared.
If consumers wanted to keep the goods in principle, but have them free from defects, they should
invoke
their
warranty rights
and
request
supplementary performance
.
(ahu) * Merkur.de is part of the nationwide Ippen central editorial network.
Sources: Communication from the Bremen Consumer Center; dpa
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