While general practitioners will be able to start vaccination from this Thursday, intended for populations over 50 and presenting co-morbid factors (obesity, cardiovascular diseases, etc.), a first bug has disrupted the start-up of the device.
Since last weekend, Doctolib has indeed offered some 18,000 doctors in France (out of around 55,000), using the platform for their appointments, a special Covid additional module to support them in the gigantic campaign. vaccination in progress.
Except that for some doctors, this new online tool has, for the moment, made it more difficult for them than anything else.
“Saturday morning, while I was consulting my Doctolib account to manage my upcoming consultations, I read a message asking me if I as a general practitioner wish to participate in the Covid vaccination, says Dr. Alexandre Fouquier d'Hérouel.
I click to register, then I receive a request to know if I want to choose the consultation slots right away.
I say no because I haven't got the doses yet.
I wish to do it later.
"
The price assault slots
According to this practitioner from Levallois-Perret (Hauts-de-Seine), however, it does not elapse thirty seconds before he receives calls for appointments.
On its Doctolib account, all its niches are taken by storm for the coming weeks.
A tidal wave that he does not understand since he clearly indicated that he did not yet have the doses of the vaccine from the Swedish-English laboratory AstraZeneca.
Yet according to him, when patients typed on the search engine "vaccination in the 92", they automatically received a consultation proposal in his office.
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There are around 150 doctors across France, out of the 18,000, to have been a victim, like Doctor Fouquier d'Hérouel, of this problem.
“As early as January, we implemented a first module for managing vaccinations for the centers,” explains Arthur Thirion, General Manager France of Doctolib.
Then, following the announcement by the public authorities of the possibility for GPs to participate in the campaign from this week, we offered a similar module last Friday.
"
What happened then?
"The keyword" vaccination "on the profile of doctors has misled a number of patients, believes Arthur Thirion.
They thought that the doctors mentioned could already practice it, which was obviously not the case.
We have since withdrawn it.
"
Obliged to recall patients one by one ...
Like several dozen of his colleagues, Doctor Fouquier d'Hérouel was "inundated" with calls and requests to make appointments all weekend.
And it was unfortunately only this Monday morning that he was finally able to have an advisor from the platform with whom he remained… 1h40 on the phone.
Also working in the oncology service of the Franco-British hospital of Levallois-Perret (Hauts-de-Seine), he even finds himself obliged to remain online while in consultation.
To finally be advised by his interlocutor to cancel all of his consultations for the weeks to come, whatever their reasons.
“Basically, it was
do
it
yourself
, protests the doctor.
I told him he didn't have a lot of ethics.
"
According to Doctolib, some 1,500 appointments already made will have to be canceled.
Manually.
Each doctor will have to call patients one by one to warn them.
A disappointment undoubtedly, for a population particularly exposed to the pandemic, and which feverishly awaits to be able to finally be vaccinated.
Thanks to an appointment made in due form and valid.