Vodafone has had massive problems with the Internet since February 18.
Users vent their anger with comments.
The problem has now been resolved.
Update from February 19, 2021, 10:12 am:
On Thursday evening around 8:15 pm, the portal
allesstoerungen.de reported
: “No disruptions at Vodafone.” Many German households should have breathed a sigh of relief at least at prime time - the day in the home office was natural at that time ran for most customers.
All day long they had to struggle with massive disruptions to their Internet connection - those who also have DSL on the phone were also unlucky.
Not only Vodafone customers were affected, but also those of the subsidiary Unitymedia.
Large cities such as Berlin, Hamburg, Stuttgart, Munich, Dusseldorf, Essen, Dortmund and Cologne in particular were affected by the persistent disruptions, in part along with their surrounding metropolitan region.
1275 reports were recorded on
allesstoerungen.de
at 1:21 p.m. - at 9:51 p.m., only less than half of 571 reports were received compared to the peak of the disturbance on Thursday afternoon.
Whether the problem has really been resolved will not be known until the next few hours on Friday.
Because after hardly any malfunctions were announced during the night, the value is currently leveling off again at a level of around 600 reports - and the trend is rising.
At 5:39 am the first user of the online portal wrote: “Something urgently needs to be done for the benefit of the customers.
There is an urgent need for action.
Home office is not possible - no landline network and permanent Internet crashes. ”“ That is an imposition - the 3rd or 4th disruption since last Monday, ”reported another customer here around 8:30 am.
The lines in the service center of the Internet provider have apparently been running hot the last few days.
The Vodafone service also asked its customers for forgiveness online using the same wording over and over again - and above all patience: “Please forgive the delay.
We are currently getting more tasks and challenges than usual. "
Hamburg, Berlin, Munich and Cologne: Vodafone internet disruptions nationwide
Munich - Vodafone is the second largest Internet provider in Germany.
Now a fault has paralyzed the network of the Telekom * competitor.
Customers of the provider and the subsidiary Unitymedia are increasingly complaining about a failure of the Internet - throughout Germany.
Shortly after midnight, the website
www.allestören.de received the
first fault
reports
, and the number kept increasing.
The problem did not seem to have been resolved by Thursday morning either.
At 5:30 a.m. the number of reports increased again.
Vodafone: Internet paralyzed in many regions of Germany
The disruption apparently affects more metropolitan areas, the rural area was apparently largely spared.
There were numerous complaints from Düsseldorf, Cologne, Stuttgart and Frankfurt am Main.
The hotspots of the Vodafone disruption include Hamburg and Berlin, as
reported by
hna.de
*.
Vodafone repeatedly struggles with disruptions.
In the past year there had been Internet problems with almost all major providers.
Up
until noon
there were thousands of comments from angry Vodafone customers
on
allestören.de
.
One user wrote: “I've only had problems here since last night, but what the heck ... people, getting excited doesn't do any good.
As we all know, the internet and all that stuff has been uncharted territory for at least 20 years ... Even in Indonesia I have better and faster internet connections than here, strange. "
Malfunction at Vodafone: Internet users vent their anger in forums
Another customer complained about the price-performance ratio: “I am paying more than ever before.
Apparently I have the best internet connection available.
Unfortunately, I don't notice anything.
Constant disruptions ... the biggest joke! "
Vodafone customers also complained on Twitter: “This morning, unfortunately, no meaningful work is possible with your connection.
The Internet is unusable. ”Another wrote:“ And again a malfunction in the cable connection.
Ergo, no internet and phone.
For every failure one euro and [I] would no longer have to work. "
Disruption at Vodafone: Angry customer overshoots the mark
However, one user overshot the target.
At
allestören.de
she wrote: “Once again everything is dead here in Chemnitz.
The last shit shop, when you call there, you need an interpreter first, because the German language doesn't speak and I don't know anything, but we're allowed to pay. ”Another user then reprimanded her:“ Vodafone is shit and I have too constant problems.
But what exactly does that have to do with the origin of the employee?
Can you stop with your subliminal racism? That sucks too. "
Vodafone has not yet commented on the disruption.
The company preferred to advertise its uncomplicated switching service on Twitter.
* Merkur.de and hna.de are part of the nationwide Ippen-Digital editorial network.
(came / tak)
List of rubric lists: © Sebastian Gollnow
