Rail customers should soon be able to apply for a refund online in the event of delays.
The railway will then reimburse the passengers concerned digitally.
So
far, customers of the railways can only claim
money *
back in the same way.
You have to
fill out
a corresponding
form
and send it by post.
This should soon be over: From
summer 2021
, Deutsche Bahn passengers should
also
be able to
apply for a reimbursement online
in the
event of train cancellations
and
delays
, as reported by the German Press Agency (dpa).
"This June we will be offering our customers digital reimbursement options," said Berthold Huber, Board Member for Passenger Transport, of the dpa.
Also read
: Tax returns: These items will bring you a lot of money back
Money back in the event of train delays - online reimbursement will also soon be possible
According to the report, the conditions for reimbursement in long-distance transport have not changed: passengers who are
delayed by one hour
at their destination
receive
25 percent of the fare
back.
From two hours onwards
, the railway reimburses
half.
Passengers should demand their money accordingly, so that they are not left with the costs.
There is another
innovation at the railway
.
It affects another area:
According to reports,
spontaneous ticket purchases
from conductors
will soon no longer be possible
.
The railway wants to abolish this service - paper tickets would then no longer be sold in long-distance trains.
Ticket purchase on the train will be completely discontinued from next year, as
reported by
tagesschau.de
.
The railway
will no longer
sell
paper tickets on trains from 2022
.
Also read:
Tax return: Due to the corona crisis, a new deadline applies - under this condition
Video: Deutsche Bahn will abolish ticket redemption on trains in 2022
"Buying tickets on board should be easier, cheaper and more digital," said the railway, according to a report by the German press agency about the decision.
That means: If you want to buy a ticket spontaneously, you can only do it
online on your smartphone or laptop
- but only up to ten minutes after departure.
The railway is thus relocating another service to the Internet.
(ahu) * merkur.de is part of the nationwide Ippen-Digital editors network.
For further reading
: Deutsche Bahn: Big change in ticket purchase - This option will soon no longer be available
With these seven tips you will save a lot of money in everyday life
With these seven tips you will save a lot of money in everyday life
