Despite an appointment at Ikea, “Click & Meet” customers have to wait outside for hours.
Because of the chaos, consumer anger is growing.
Frankfurt am Main - Since March 8th, you can go shopping in retail outlets again in Germany.
However, only by appointment.
"Click & Meet" is the name of the new concept that the federal government decided together with the federal states at the last Corona summit.
It should finally be a relief for dealers and customers after months of lockdown.
Even before that, there was the so-called “Click & Collect” in which you order a product online without contacting the seller and then pick it up on site.
The advantage now is the advice from the staff and the choice in the store.
Corona: “Click & Meet” is getting off to a bad start - dealers and customers are skeptical
But the new concept didn't really get off to a good start.
Both retailers and consumers are skeptical of the “Click & Meet”, as surveys by the German Retail Association (HDE) and the Yougov survey institute show.
While companies don't assume the business will be profitable, many people don't want to embrace the concept either.
“Click & Meet”: Customer stands in line for hours in front of Ikea
And there where “Click & Meet” is implemented, there is a huge problem.
This was also noticed by a customer who had made an appointment with the Swedish furniture giant Ikea.
Despite the appointment, he first found himself in a long line at the end.
He complained on Ikea's Facebook page: “I thought Click & Collect was great when it was still in the underground car park, when you could wait in the car.
I think IKEA made too many appointments.
I was scheduled for 6:00 p.m. to 7:00 p.m., I was there 6:05 p.m. ... and not pleasantly surprised. "
But not much happened.
Progress was slow, as he further reported: “Now 45 minutes later I am about 40 m further and have 100 m to go.
Whether IKEA has given too many appointments!?!
The mood is slowly changing here.
PS: the line has doubled towards the back. "
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Customer complains about the queue in front of Ikea despite "Click & Meet".
© Screenshot / Facebook Ikea
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Video: Click & Meet - this is how shopping with an appointment works
“Click & Meet” at Ikea: Frustration among customers - many leave early
In the comments below his post it can be seen that he wasn't the only one.
Another user wrote: “We are also in the middle of the queue.
It's unbelievable. ”But while he persevered and at 8:20 pm, more than two hours later, was finally able to invite his purchases, others gave up.
A user resigned: “We are now on our way home again.
Driven over 100 km for free. "(Md)