Canceled events: voucher or refund? That happens with the tickets for events

Events are still canceled due to the Corona crisis.

Customers with valid tickets for canceled events are usually entitled to compensation.

The Corona * pandemic has been causing a standstill on many levels worldwide for a year.

The cultural industry in particular is suffering from the lockdowns and measures that have been determining life in Germany * since March 2020.

Many events such as concerts had to be canceled in the past twelve months.

If you already have a ticket for an event, you now have several options.

Canceled events: Vouchers are often a solution - but be careful with the purchase date

An end to the pandemic is currently not in sight, at least in Germany, which is why events are canceled for an indefinite period.

But what is the legal situation if customers got their cards before the pandemic?

The tickets for events can in principle be returned, the price is usually refunded.

Vouchers that some organizers offer as an alternative are also popular.

This would be valid until the end of 2021 and would have to be paid out from next year.

If a voucher does not help the customer, he can also claim his money back.

Customers who bought their tickets before March 8, 2020 are particularly on the safe side.

But even in the case of a purchase after the deadline, the right to payment of the money still applies.

Canceled events: Many events postponed - online events no equivalent

In the pandemic, the organizers are relying on postponements instead of cancellations.

The big festivals such as “Rock im Park”, which were originally supposed to take place in summer, have been postponed to 2022.

The admission tickets remain valid.

Anyone who cannot keep the rescheduled appointment has the right to have the card taken back, as reported by the Hamburg consumer center.

The only requirement for this is a specific date for the event.

Customers have to be careful, especially at events that now alternatively take place without an audience and are only streamed on the Internet.

This type of broadcast is not considered an equivalent substitute for the actual event.

This means that people who do not want to take part in the online event can claim their money back from the organizer.

If buyers want to ask for their money back, they have to take action and contact the seller or organizer directly.