Unfortunately, this gift backfired.
A customer ordered Apple AirPods online from Media Markt and then had to report indignantly to customer service.
Munich - it can hardly be more bitter.
You order a gift for a loved one, receive the goods and then want to give them away in their original packaging.
Without checking the object again, you wrap it in wrapping paper and finally give it to the recipient.
An online customer of Media Markt has now experienced that the supposedly happy occasion brings with it a nasty surprise when unpacking.
He wanted to give away AirPods from Apple and then had to find out “that these were already in use and already belong to another“ user ”, including the user's ear wax!” He complained on the Facebook page of Media Markt.
As if the dirty and unsanitary headphones weren't bad enough, the user was particularly annoyed by the customer service of the electronics chain:
Media Markt: User outraged by customer service
“Since yesterday I have been waiting for a call back from the market in Neuss!
I've been calling you after yesterday!
What kind of business conduct is that, please?
I was kicked out of the hotline 7 times!
Why do I have to run after YOU?
You send used goods and I have to run after you?
You are not serious!
I expect a call back immediately and not from the store manager, but from someone who has something to say!
The moderators of the Facebook page then contacted the post and apologized “for the inconvenience” on behalf of the market.
The user should report his concern via private message.
So the problem can be investigated.
The fact that the answer has been delayed is due to the fact that a lot of messages are currently being received by Media Markt.
The hotline can be reached for this.
A point that broke the barrel with the user: “Wow the hotline where I got kicked out 7 times?
Ok, thank you, that was the last time I went shopping with you! "
Media Markt customers outraged: "Bahh disgusting!"
Other users were also outraged in the comments below the post: “Bahh disgusting.
With ear wax, ”writes one.
“Really outrageously real”, another.
It is not known how this service issue, which was unfavorable for Media Markt, ultimately turned out.
Hopefully the customer received a new pair of headphones.
Ideally without ear wax.
The new "Click & Meet" system is causing annoyance for both retailers and customers.
(ta)