An incident at the cash register made a Kaufland customer from Bremen cry.
Her photo and her complaint then made waves.
Bremen - "Nobody should cry because of us - it hurts the heart when you read it." If a company like Kaufland writes something like this in public, then something must have gone really wrong before that.
And actually the supermarket made a customer from Bremen cry, according to her statement.
Kaufland: Customer from Bremen has to cry at the cash register after the incident
What happened?
The Kaufland customer named Miriam contacted the company via Twitter and described an incident.
“I had two cents too little and had to return my Jagdwurst for 99 cents,” she explains.
And asks who actually benefit from the cents from the “Round up, please!” Campaign.
Background: Customers can have the amount rounded up to the nearest ten cents at the checkout in various supermarkets - the difference benefits those in need.
But not in a bar on site.
The cash register in Kaufland apparently followed their rules.
And Miriam felt humiliated.
"The looks of the other customers also hurt a lot," she wrote a little later.
“I understand that when people have to look at their money, I have to do it myself, but the looks really hurt.
Out on the street I had to cry first.
But now I feel better. "
Who is the rounding up for good @kaufland?
I had 2 cents too little and had to give my hunting sausage back for 99 cents.
What are you doing with it?
I thought the money would go to good people in need?
Will your King Knossi get that now?
Thanks for nothing #kaufland pic.twitter.com/6LxMvsY1cm
- Miriam🏳️🌈 (@Jeansgirly) March 17, 2021
Miriam goes on to say that she found two deposit cans for a total of 50 cents at the bus stop on the same day.
“But Kaufland won't get that.
Instead, reward me with a delicious roll at Penny's.
And let my tears disappear with it. "
Kaufland: Complaint from a customer from Bremen causes discussions
The tweet generated a lot of reactions.
Quite a few showed sympathy for Miriam.
Others pointed out that many cashiers keep a small bowl with pennies ready so that such unsightly situations do not arise.
Some are also cold: "I don't understand the problem, the post office won't send your letter either if you don't have the right stamp on it."
Kaufland reacts to a complaint from a customer from Bremen
In any case, Kaufland shows a heart for the customer, asks for a direct message and agrees to discuss everything personally.
“In retrospect, feel depressed by us,” writes the Kaufland social media team.
And put the words into action: A good week later, the customer tweeted that she had received a voucher.
She is reassured: “Thank you very much, dear Kaufland team, you are great.” A cheese was recently recalled at Kaufland.
A family man, on the other hand, made a terrifying find when he wanted to prepare a pack of Kaufland * stir-fry vegetables at home - the supermarket reacted immediately, as Heidelberg24.de reports.
(lin) * Heidelberg24.de is an offer from IPPEN.MEDIA
List of rubric lists: © Twitter