A Lidl customer lets his anger run free via Facebook - and receives surprising support from an angry Lidl employee.
Wetzlar - A Lidl customer vented his displeasure on Facebook.
He feels “ripped off” because the discounter's promotional items have often been impossible to get.
But now it seemed to be enough for the customer.
He has been waiting for a cordless screwdriver and the socket wrench set to be available from Lidl Germany for a long time.
According to his own statement, he checked the availability of the articles in the online shop at least twice a day.
On Monday at 7:00 in the morning it was still said “Can be ordered soon”.
Lidl customer annoyed: "Lidl, Adiö with Ö!"
The customer then drove to a Lidl branch to purchase the products on site.
But no result, none of the items were in the range.
But the customer did not give up and went to four other branches - without success.
So the user decided to check the online shop again and could hardly believe it: "Sold out".
He criticized Lidl “to advertise something big that is not in stock!
That's how you mess with your customers! ”And from the whole thing, he drew his own balance:“ Lidl, Adiö with Ö! ”
Lidl explains itself - the customer is not convinced
Lidl responded to her customer's angry Facebook post.
They thanked for the feedback and explained that they aim to be able to offer the promoted goods to all customers at any time.
To do this, they would determine the needs of the respective products for each campaign on the basis of numerous factors, such as their experience from comparable previous campaigns.
Due to an unexpectedly high demand, however, it could be that individual items are sold out in many stores and online during the first day of the offer, according to Lidl.
In addition, there are more frequent delivery bottlenecks during the corona pandemic.
Lidl employee takes the side of the angry customer
The angry customer was not convinced of this "standard answer". And he got surprising support. A woman who claims to be a Lidl employee herself spoke up in the comments. You experience the customer's problem very often. Articles are always not available in the store or online on the days of the campaign! The angry customers would then be with them in the branch. And as a seller, they couldn't even do anything about it.
She criticized Lidl's bad planning. Because they would have a large amount in stock of promotional products that would not sell well at all. But for items where everyone would know that customers were buying them like crazy, they would only get a small amount. She thinks it is important that promotional goods are available in larger quantities, especially at the moment. A Rewe customer shared his outrage over the long receipts via Twitter and also received approval from an employee.
(jsch)
