Ordering something online and then picking it up on site is commonplace during Corona times.
But an Obi customer experiences incredible things.
Wermelskirchen - “That can't be true” - An Obi customer lets her anger run free on Facebook.
In times of the corona pandemic, retailers often offer the "Click & Collect" option.
This enables customers to order the products online and then pick them up in the store.
This is intended to contain the spread of the virus.
Said customer also wanted to take advantage of this offer.
She ordered 20 clay pots from the Obi hardware store online with personal pick-up at the store.
She wanted to keep the stay and contact as low as possible, following the recommendations of the federal government.
When she asks about her order in the Obi store, she gets an answer that she hadn't expected.
The order had been canceled, after all, the garden market was open.
This means she can assemble and collect the goods herself on site.
The customer can hardly believe it.
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Obi responds to customer complaints with understanding
Obi responded promptly to the complaint. We can understand the anger about this incident very well. The hardware store continued to write that this is not how reserving and ordering is intended. They apologized and asked for more information about the market in which the incident occurred. Because they would like to forward the complaint.
Another Facebook user saw the problem more with the customer than with the Obi branch in question. “Then please leave the employees on site alone. They already have enough to do. The garden center is open, so you can go shopping normally, ”he wrote under the post. Following Obi's comment, however, the hardware store sees it like the angry customer. Because despite the Corona crisis, Click & Collect offers an opportunity to shop at a distance and without many contact persons.
The nationwide Corona emergency brake brings changes for customers of DIY megastores with garden centers.
(jsch)