The complaints from DHL customers are increasing.
The reason: DHL changed parcel delivery due to the corona pandemic.
This makes customers “incredibly angry”.
Bonn - Especially during the corona pandemic, many people are at home during the day.
The annoyance is great when parcels are not delivered.
The complaints on the DHL Facebook page seem to be increasing at the moment.
One customer wrote that she had waited all day for her package to be delivered.
At 2 p.m. the time had finally come.
“The DHL car stops.
The driver gets out and comes to the door.
Scan my package ... turn around and leave, ”she writes in her post.
"Joar, I looked stupid at first." Then she received a notification from DHL that personal delivery was not possible.
DHL: The customer can hardly believe it - the driver does not want to hand over the package
The customer can hardly believe it, collects money and ID and speaks to the driver who is sorting the parcels.
When asked if she could have her package, he replied "No".
Cash on delivery is not possible during Corona.
The customer is allowed to pick up her parcel at the branch.
She can hardly believe it, after all, she had chosen fast shipping and paid for it.
It is particularly annoying because it was not noted on the shipping confirmation that cash on delivery is only possible in the branch.
With “I'm incredibly angry!
Thanks for nothing! ”The angry customer ends her complaint.
MediaMarkt also received a complaint via Facebook from an angry customer.
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DHL declares changed package delivery
DHL explains in the comments that "Shipments with cash on delivery, Ident-Check and shipments with customs duties to be collected are currently diverted directly to branches without attempting to deliver".
This has been communicated since the beginning of the corona pandemic, it said.
On the company side, this is justified as follows: "For shipments that require additional payment, carry the additional cash on delivery service or have been commissioned with the IdentCheck service (for DHL Paket), no delivery attempt is made during the current situation in order to additionally provide the deliverers and recipients Protect. ”
Instead, the shipments are delivered directly to a DHL branch, as better protection options can be offered there and there is the option of contactless payment, according to the company.
DHL change meets incomprehension: "Makes sense dear DHL!"
This seems to surprise the angry customer, because although DHL is so concerned about protective measures, the driver did not wear a mask.
In addition, he gave the same pen to several neighbors to sign.
"Makes sense dear DHL!"
Another Facebook user reports what happens when many of the shipments have to be picked up in the branches: “Queues with 50-60 people in closed buildings.
You realize that this is also what the pandemic is doing? ”She also posts a picture showing a meter-long line in front of a post office.
The complaints show that even parcels without cash on delivery, IdentCheck or customs duties are simply delivered to branches.
Several customers report that they even specified a storage location, which was not used.
"What do you actually enter a desired storage location for if nobody sticks to it".
Instead, you have to go to a post office to get the package
.
In Karlsruhe, the drugstore dm is testing a new service and is taking orders by cargo bike.
(jsch)
List of rubric lists: © Oliver Berg / dpa
