The Limited Times

Now you can see non-English news...

Obi Online "a horror": Customer complains about service - DIY store reacts calmly

2021-07-23T15:49:02.357Z


An online order from Obi got a customer mad. He made his anger public on Facebook. The hardware store reacted quickly.


An online order from Obi got a customer mad.

He made his anger public on Facebook.

The hardware store reacted quickly.

Munich - "Obi Online is a horror": This is the conclusion of an angry customer, after actually only wanting to cancel an order. As he writes on Facebook, two days after ordering a product online, he called the service center to cancel the item early. According to the statements made by the Facebook user, the employee then promised to arrange everything. So far so good. Just stupid. that the package ended up in the angry customer's mailbox two days later.

As the man describes on Facebook, he then wanted to send the product back.

The Obi Online website thwarted his plans.

Because the item still had the status "in progress" there, the customer had to call customer service again.

He then sent a return label, which, according to the customer, led to weeks of struggle.

Obi telephone service “always sluggish”: Customer still hasn't got any money back

It took several weeks and countless phone calls for the man to finally receive the label.

He then returned the item that had actually been canceled.

But that didn't stop his anger.

Because according to GLS Tracking, the package has long since arrived.

So far, he has not got the money back and the telephone service is also becoming more and more sloppy.

The whole thing now takes five weeks - a reason for the Facebook user to advise anyone not to order from Obi.

Ordering from Obi: customer cannot be reassured

However, the hardware store reacted quickly to Facebook.

In addition to an apology, there was also a promise to take another look at the situation and find a solution.

A day later there was a statement from Obi.

The article actually arrived back at the manufacturer, but the manufacturer has not yet left the hardware store with any feedback in the route portal.

In any case, the hardware store promised to bring the matter to a close as soon as possible.

This answer doesn't seem to appease the angry customer.

There is still no money in his account.

He has now even short-circuited with the consumer advice center.

In any case, it is clear to him: he will no longer shop at Obi.

Obi was able to significantly increase sales in the pandemic

Still, Obi can't complain about a lack of business. Last year, according to the parent company Tengelmann, the DIY store benefited from a boom in the DIY sector. In 2020, sales increased by 6.8 percent compared to the previous year. In addition to great deals in Germany, the locations in Austria, Switzerland, Poland, the Czech Republic and Hungary also achieved positive results. Obi was able to defend its title as market leader in Europe. But the competition never sleeps and meanwhile the do-it-yourself industry had to accept a significant drop in sales in the first quarter of 2021.

Source: merkur

All life articles on 2021-07-23

You may like

Life/Entertain 2024-02-21T16:32:33.338Z
Life/Entertain 2024-02-09T06:13:53.683Z

Trends 24h

Life/Entertain 2024-03-28T17:17:20.523Z

Latest

© Communities 2019 - Privacy

The information on this site is from external sources that are not under our control.
The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.